Visit the Halo Dog Park
The first ever virtual dog park designed for pet parents. Join a live Zoom session with a member of the Halo Support Team during open Dog Park hours, 7 days a week.
Halo Store
Expert Training Support
Technical Support
Pack Member Events
Ask Halo Help
It’s the easiest and quickest way to get answers to your Halo Collar questions.
Click the chat icon on the lower right of
your screen to get an immediate response from
our interactive Halo Help. Chat is available
24/7.
Knowledge base
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Set up your Halo Collar
Unbox and charge for the first time
Fit the collar on your dog
Connect to Wi-Fi, Bluetooth and LTE
- Wi-Fi & Connectivity Guide for Your Halo Collar
- How do I connect my Halo Collar to LTE?
- How do I connect my Halo Collar to Bluetooth?
- Pro Tip: What Are the Benefits of Connecting to LTE?
- What Are the Benefits of Enabling Bluetooth?
- How to Use My Phone as a WiFi Hotspot
Create your first fence
Calibrate GPS and check accuracy
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Fences and Beacons
Create, edit and delete fences
- Unique Fence
- Can I Create Fences over the Water?
- Is There a Minimum or Maximum Halo Fence Size?
- Can I Create a Fence Inside of a Fence?
- How to Turn Halo Fences On or Off
- How to Edit an Existing Fence
How the fence keeps your dog in
Beacons and the Remote Control
- What are Halo Beacons?
- How to Set Up and Use Your Remote Control
- How to Replace the Battery in a Remote Control
- Beacon Functions: Keep Away vs. Ignore Fences
- What is the Halo Beacon Range?
- How to Add a Remote Control to your App
Where Halo works: coverage and your property
- How does GPS and Connectivity work with Halo Collar?
- Will the Collar Work In My Forested Area?
- Does the Halo Collar Require Me To Have Cellular Service?
- Can I Use Halo if My Home Has a Metal Roof?
- Can I Use the Halo Collar Without WIFI?
- I Don’t Have a Yard of My Own, or I Live in an Apartment, Rental Home, Condo or Town Home. Can I Still Use the Halo System?
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Training your dog with Halo
The Halo training program
- How Do I Use the Halo System to Train My Dog?
- Can I use Flags for Outdoor Training?
- Revisiting Training
- How to Access the Training modules in the Halo App
- Do I Train My Dog to a Specific Boundary?
- Does Halo Collar have a Minimum Age Requirement?
Feedback settings and how they work
- How to Edit Feedback Settings
- What are Feedback Responsiveness Scores?
- How to Test the Static Feedback Feature
- Will this scare my dog?
- Can Halo Be Used Along With Another Training Collar?
- Can I Use Halo as an Anti-bark Collar?
When training is not going to plan
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The Halo app
Set up and sign in to the Halo app
- Does My Family Have to Share the Same Login Information?
- How to Create, Edit, or Delete an Account
- How to Confirm My Account Email Address
- How to Log Into the Halo App
- How to Add My Profile Information
- How to Recover My Forgotten Password
Track your dog on My Map
- What are Pet Prevention Markers on My Map?
- Walk Feature
- Why is my dog's Pet Pin dimmed on My Map?
- How to Update the Satellite Imagery on My Map
- How to Find the Last Known Location of Your Collar if the Battery Dies
- How to Adjust the Number of Prevention Markers Showing on the My Map Tab
Read the Pet Card and collar status
Notifications and alerts
Manage collars, pets and people
- Why do I need to unlink a Halo Collar?
- How to Link a Collar to my Account Dashboard
- How to Add a Replacement Collar to Your Account
- Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
- How Do I Remove or Transfer My Collar to Someone Else?
- How to Add or Remove a Collar or Pet in the Halo App
App settings, updates and permissions
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Collar care, battery and firmware
Battery and charging
- Battery & Charging Guide for Your Halo Collar
- Choosing the Right Charging Block for Your Halo Collar
- Will using the Halo App on Multiple Devices drain battery quicker?
- Can I Charge the Collar When It Is Wet?
- Halo Collar Battery Life: What to Expect
- What Is the Battery Lifetime of the Halo Collar?
Understand and care for your collar
- How to Clean Halo Collar Contact Tips
- What Do the LED Lights on the Collar Mean?
- How to Care for your Halo Collar
- How do I Remove Skunk Smell from my Halo Collar?
- How to Clean Your Halo Protective Case
- The Halo Collar Compass
Firmware updates
Manuals and product guides
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Fix a problem with your Halo Collar
The collar will not charge or turn on
The collar is offline or will not connect
- Why Does My Phone Have Signal, But My Halo Collar Doesn’t?
- Troubleshooting: Unable to Configure IP Address
- Why Should I Use Wi-Fi Channel 1, 6, or 11?
- Collar Not Connecting to Cellular LTE
- How to Pre-lease an IP for Your Halo Collar
- Why is my collar disconnected or offline?
Location and GPS are wrong
Something is wrong in the app
A beacon or remote control is not working
Send diagnostics to Halo Support
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Membership, Halo Care and billing
Your Pack membership
- How to Pause Your Halo Membership
- How to Cancel Your Halo Collar Membership Plan
- Adding or Removing Collars from Membership Plan
- How to Change Your Halo Collar Membership Plan
- How to Renew Your Pack Membership Plan
- Accessing Your Halo Pack Membership Plan
Halo Care and Halo Protection
- How to Upgrade to a Halo Collar 5
- How to Sign Up for Halo Care
- How to Cancel Halo Care
- How to Purchase Replacement Collars using Halo Care or Halo Protection
- What is Halo Protection?
- What is Halo Care?
Payments, billing and account details
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Orders, shipping, returns and warranty
Warranty and replacements
Returns and refunds
Track and change your order
- What Shipping Service Do You Use?
- FedEx Address Validation Error While Ordering
- Does Halo Package Delivery Require a Signature?
- Can I Cancel or Change My Order Before It Ships?
- Halo Shipping FAQs
- Halo Order FAQs
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Choosing a Halo Collar
Is a Halo Collar right for my dog?
- What Size Should I Get? (Halo Collar 4 & 5)
- Will Halo Collar work on Deaf Dogs?
- Is the Halo Collar Right for Me?
- Can the Halo Collar be Used for Cats or Other Animals?
- What Size Should I get? (Halo Collar 3 & 2+)
- Does the Halo Collar Work for Blind Dogs?
Which Halo Collar and which plan
- How Does the Multi-Dog Discount Work?
- What’s New with the Halo Collar 5?
- Halo Collar 4 & 5 Overview
- What is the Difference Between the Halo 3 and the Halo Collar 4
- What Are the Main Features of the Halo Collar?
- What Are My Pack Membership Plan Options?
How Halo compares with other fences and collars
Before you order
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Contact Halo Support