Why is my collar disconnected or offline? Follow
If your collar is showing disconnected or offline, this could be relating to a connectivity issue.
- Ensure that the collar is turned on
- Pull up your pet card to check your collar's connectivity status
- If LTE is not available, the collar may need to find signal to one of the many cell towers it supports.
- Make sure you are connected to Wi-Fi if it is available, or LTE if Wi-Fi is not available
- You can also use your smartphone as a Wi-Fi hotspot in lieu of connecting to a local Wi-Fi networ
- If you have the app opened to the pet card, your collar should have Bluetooth connection so long as you are within range of the collar
Your Halo Collar keeps you connected to your furry friend through the power of technology. But to ensure your pup's safety features are functioning properly, we need to confirm a good connection!
What to do if you DON'T see Blue Icons:
- Double-check Bluetooth: Ensure Bluetooth is turned on for your phone or tablet and that the Halo Collar is within Bluetooth range (usually around 100 feet).
- Perform a Power Cycle
- Check Wi-Fi or Cellular Data: If you're indoors with a strong Wi-Fi connection, ensure your phone is connected. For outdoor adventures, make sure your phone has cellular data coverage.
If you would like to speak with one of our live support agents, please feel free to reach out!
Dog Park (live support)
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