Why is my collar disconnected or offline?

If your Halo Collar is showing as disconnected or offline, it is usually related to a connectivity issue. This can involve Bluetooth, Wi-Fi, or LTE depending on your environment.

Step 1: Check Basic Status

• Ensure the collar is powered on

• Open the Halo app and view the Pet Card to check the connection status 

  

Understanding Connection Types

Your collar uses different connection types depending on range:

• Bluetooth: When you are nearby (short range)
• Wi-Fi: When connected to a known network
• LTE: When your dog is away from home

Step 2: Check LTE or Wi-Fi Connection

• If LTE is unavailable, the collar may be searching for a nearby cell tower
• If indoors, connect to a Wi-Fi network if available
• If Wi-Fi is not available, LTE will be used automatically

💡 Tip: You can use your smartphone as a Wi-Fi hotspot if needed

Step 3: Check Bluetooth Connection

• Ensure Bluetooth is enabled on your phone
• Stay within range (about 100 feet) of the collar
• Keep the Pet Card open in the app to maintain connection

What If You Don’t See Blue Icons?

If the connection icons are not showing as expected:

Check Bluetooth

• Confirm Bluetooth is turned on
• Move closer to the collar

Power Cycle the Collar

• Turn the collar off and back on

Check Your Phone’s Connection

• Ensure your phone is connected to:
  • Wi-Fi (indoors), or
  • Cellular data (outdoors)

Important Note

Your Halo Collar determines your dog’s location directly. Your phone simply displays that information, so connection quality may vary depending on signal strength and environment.

Need More Help?

If your collar remains offline after these steps, please reach out to our support team for further assistance. We’re here to help get you reconnected.