Collar Not Connecting via Bluetooth

If your Halo Collar is not connecting via Bluetooth, follow the steps below to restore the connection.

Why Bluetooth Matters

Keeping Bluetooth enabled allows you to:

• Add your collar to your account
• Set up and edit fences
• Receive real-time location updates
• Use interactive app features

⚠️ Note: Even without Bluetooth, your collar will still function using GPS to keep your dog within a virtual fence.

Step 1: Prepare the Collar

1. Place the collar on the charger
2. Ensure it is powered on
3. Wait a few minutes for the collar to fully initialize

Step 2: Connect in the App

1. Open the Halo app
2. Navigate to your dog’s Pet Card

• The connection should happen automatically when the app is open

Step 3: Check Bluetooth Range

• Keep your phone within 25–50 feet indoors
• Move closer if needed to improve connection

Step 4: Check App & Permissions

• Ensure you are using the latest version of the Halo app
• Confirm the following are enabled in your phone settings:
  • Bluetooth
  • Location permissions

Step 5: Restart Bluetooth & Device

1. Turn Bluetooth OFF in your phone’s device settings (not just the control panel)
2. Wait about 1 minute, then turn it back ON
3. Restart your phone
4. Reopen the Halo app and try connecting again

Step 6: Try Another Device

• Attempt to connect using a different phone or tablet with the Halo app installed

This can help determine if the issue is device-specific.

Step 7: Check Diagnostics

1. Go to Settings → My Collars → Collar Diagnostics
2. Review for any reported issues

• Bluetooth-related errors may appear under:
  • Wi-Fi
  • Sensors
  • Other modules

If errors are present, contact support for further assistance.

Advanced Test: NRF Connect

If the issue continues, you can test Bluetooth functionality using the NRF Connect app:

1. Download NRF Connect from the App Store or Google Play
2. Grant permissions to scan for nearby devices
3. Locate and tap “HALO” to connect

Expected Result:

• If it connects and disconnects automatically after ~30 seconds, Bluetooth is working properly
• If it does not connect, further support may be needed

Additional Notes

• Rapidly switching in and out of the Halo app may cause temporary Bluetooth issues
• These typically resolve within a few minutes
• For iOS devices, ensure your device is running iOS 16 or later for best performance

Need More Help?

If your collar is still not connecting, please contact our support team. We’re here to help get you reconnected.