It's crucial to activate your phone's Bluetooth to maximize the benefits of your Halo Collar and App. By keeping Bluetooth connected, you can easily add your collar to your account, set up fences, receive real-time updates on your pup's location, and more. However, even without this connection, your collar will still function to keep your pup within the safe zone using GPS data.

In the case that your Halo Collar is not connecting to Bluetooth, please attempt the following:

1. Ensure that the collar is on the charger for testing, and make sure it is turned on.
   • • Allow a few minutes for the collar to initialize after turning it on.
2. Open the Halo app and make sure you are attempting to connect the collar to Bluetooth from the pet card
   • • The connection should happen automatically.
     • Please note that the collar will only connect to your phone's Bluetooth when you are in the Halo app.
3. Make sure that the collar and your phone are within Bluetooth range of each other, typically 25-50 feet indoors.
4. Check that you have the most up-to-date version of the Halo App by visiting the app store.
5. To ensure accurate testing, only have one phone or tablet with the Halo app open and attempting to connect to the collar.
6. Temporarily turn off your phone's Bluetooth connection from within the device settings for about a minute, then turn it back on and check for connectivity within the app. (Turning Bluetooth off from the control panel may not work; entering the device settings may be required.)
7. To truly turn off Bluetooth on iOS devices, you must go to the phone settings, NOT the control panel.
8. Verify that the Halo app has Bluetooth and location permissions enabled while in use. This article provides instructions for enabling these permissions on iOS and Android.
9. Restart your phone and check for Bluetooth connectivity within the Halo app.
10. If possible, try connecting the collar to another phone or tablet with the Halo app installed.
11. Check the collar diagnostics in your Collar Settings and view the Bluetooth module specifically. If you receive a message stating that the Bluetooth module is not working properly, please contact our customer support team.

If you're still experiencing Bluetooth connection issues, we recommend downloading a free app called NRF Connect from the

• • Google Play Store
  • Apple App Store

After installing NRF Connect, grant any necessary permissions for the app to scan nearby devices.

1. Once the scan is complete, locate "HALO" in the list of available devices. Tap on "Connect" to establish a connection with the collar. The app will indicate if the connection is successful.
2. The collar should automatically disconnect after about 30 seconds. If it does, the collar's Bluetooth connection is functioning correctly. If not, please reach out to our customer support for further assistance.
3. Please note that quickly switching in and out of the app may cause temporary connectivity issues between the app and the collar. However, these issues should resolve themselves within a few minutes.

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            • iOS (requires iOS 16 or higher)
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      • The collar should automatically disconnect after around 30 seconds. If so, then the collar's Bluetooth connection is working properly. If not, then reach out to customer support to let us know about the connection issues you are experiencing for the next steps

Note: Going in and out of the app quickly may cause some temporary connectivity issues between the app and the collar, but it should fix itself within a few minutes

If you need further assistance, our team is dedicated to resolving this matter for you. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support. We are here to help!