Logo
About Support Our Dog Park Products Submit a Request

  1. Halo Collar Help Center
  2. Troubleshooting

Troubleshooting

Find solutions to issues you may be experiencing with your Halo Collar

Menu

Troubleshooting Halo Performance

  • My GPS is frozen / stuck / not working at all
  • How to adjust my collar's GPS signal level settings
  • How to send Diagnostics and System Log files to the Halo Support Team
  • How to test the static feedback feature
  • How to test the collar's accuracy by hand
  • How to send a System Log file to customer service
See all 8 articles

Troubleshooting the Halo App

  • The satellite picture is outdated on My Map
  • My Halo App won't download from the Google Play Store
  • Someone gave / sold me a collar but my Halo App says it is still connected to their account
  • My Pet Card data isn't up-to-date
  • I can't access the User Training module

Firmware Troubleshooting

  • How to update the firmware on my Halo Collar
  • How to check what firmware version is running on my Halo Collar
  • How to apply a wired firmware update to your collar

Training Troubleshooting

  • My dog doesn't respond to feedback
  • My dog has high food motivation and won't stay away from the beacon
  • My dog isn’t interested in the food during training

General Troubleshooting

  • Troubleshooting: Unable to Connect to Halo Secure Cloud Services
  • Troubleshooting: Unable to Connect to the Internet
  • Troubleshooting: Unable to configure IP address
  • Troubleshooting: Can't connect to Wi-Fi access point
  • Why should I use Wi-Fi channel 1, 6, or 11?
  • How to pre-lease an IP for your Halo collar
See all 13 articles

About

  • About
  • Latest News

Community

  • Reviews
  • Blog
  • Events

Help

  • Contact Us
  • Live Chat
  • Video Tutorials
  • Free Guides

Copyright © Halo Collar Help Center . All Rights Reserved.
Zendesk Theme Designed by Diziana