Troubleshooting Halo Performance

• My GPS is frozen / stuck / not working at all
• How to adjust my collar's GPS signal level settings
• How to send Diagnostics and System Log files to the Halo Support Team
• How to test the static feedback feature
• How to test the collar's accuracy by hand
• How to send a System Log file to customer service

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Troubleshooting the Halo App

• The satellite picture is outdated on My Map
• My Halo App won't download from the Google Play Store
• Someone gave / sold me a collar but my Halo App says it is still connected to their account
• My Pet Card data isn't up-to-date
• I can't access the User Training module

Firmware Troubleshooting

• How to update the firmware on my Halo Collar
• How to check what firmware version is running on my Halo Collar
• How to apply a wired firmware update to your collar

Training Troubleshooting

• My dog doesn't respond to feedback
• My dog has high food motivation and won't stay away from the beacon
• My dog isn’t interested in the food during training

General Troubleshooting

• Troubleshooting: Unable to Connect to Halo Secure Cloud Services
• Troubleshooting: Unable to Connect to the Internet
• Troubleshooting: Unable to configure IP address
• Troubleshooting: Can't connect to Wi-Fi access point
• Why should I use Wi-Fi channel 1, 6, or 11?
• How to pre-lease an IP for your Halo collar

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