Troubleshooting
Find solutions to issues you may be experiencing with your Halo Collar
Troubleshooting Halo Performance
- How to Adjust My Collar’s GPS Signal Level Settings
- How to Send System Logs and or Diagnostics Files to the Halo Support Team
- How to Test the Static Feedback Feature
- How to Test the Collar's Accuracy by Hand
- My Dog’s Location Is Not Accurate in the App
- My Dog Receives Prevention Feedback While Inside the House and/or Fence Boundary
Troubleshooting the Halo App
Firmware Troubleshooting
Training Troubleshooting
General Troubleshooting
- GPS Accuracy Room Instructions
- Troubleshooting: Unable to Connect to Halo Secure Cloud Services
- Troubleshooting: Unable to Connect to the Internet
- Troubleshooting: Unable to Configure IP Address
- Troubleshooting: Can’t Connect to Wi-Fi Access Point
- Why Should I Use Wi-Fi Channel 1, 6, or 11?