Troubleshooting Halo Performance

• My GPS appears to be frozen, stuck, or not working
• How to Adjust My Collar’s GPS Signal Level Settings
• How to Send System Logs and or Diagnostics Files to the Halo Support Team
• How to Test the Static Feedback Feature
• How to Test the Collar's Accuracy by Hand
• My Dog’s Location Is Not Accurate in the App

See all 7 articles

Troubleshooting the Halo App

• Why Am I Not Receiving App Notifications?
• How to Update the Satellite Imagery on My Map
• My Halo App Won’t Download From the Google Play Store
• Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
• My Pet Card Data Isn’t Up-To-Date
• I Can’t Access the User Training Module

Firmware Troubleshooting

• How to Update the Firmware on My Halo Collar
• Why Won’t My Collar Update?
• How to Check What Firmware Version Is Running on My Halo Collar
• How to Apply a Wired Firmware Update to Your Collar

Training Troubleshooting

• My Dog Doesn’t Respond to Feedback
• My Dog Has High Food Motivation and Won’t Stay Away From the Beacon
• My Dog Isn’t Interested in the Food During Training

General Troubleshooting

• GPS Accuracy Room Instructions
• Troubleshooting: Unable to Connect to Halo Secure Cloud Services
• Troubleshooting: Unable to Connect to the Internet
• Troubleshooting: Unable to Configure IP Address
• Troubleshooting: Can’t Connect to Wi-Fi Access Point
• Why Should I Use Wi-Fi Channel 1, 6, or 11?

See all 15 articles