Logo
About Support Our Dog Park Products Submit a Request

  1. Halo Collar Help Center
  2. Troubleshooting

Troubleshooting

Find solutions to issues you may be experiencing with your Halo Collar

Menu

Troubleshooting Halo Performance

  • How to Adjust My Collar’s GPS Signal Level Settings
  • How to Send System Logs and or Diagnostics Files to the Halo Support Team
  • How to Test the Static Feedback Feature
  • How to Test the Collar's Accuracy by Hand
  • My Dog’s Location Is Not Accurate in the App
  • My Dog Receives Prevention Feedback While Inside the House and/or Fence Boundary

Troubleshooting the Halo App

  • How to Update the Satellite Imagery on My Map
  • My Halo App Won’t Download From the Google Play Store
  • Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
  • My Pet Card Data Isn’t Up-To-Date
  • I Can’t Access the User Training Module

Firmware Troubleshooting

  • How to Update the Firmware on My Halo Collar
  • Why Won’t My Collar Update?
  • How to Check What Firmware Version Is Running on My Halo Collar
  • How to Apply a Wired Firmware Update to Your Collar

Training Troubleshooting

  • My Dog Doesn’t Respond to Feedback
  • My Dog Has High Food Motivation and Won’t Stay Away From the Beacon
  • My Dog Isn’t Interested in the Food During Training

General Troubleshooting

  • GPS Accuracy Room Instructions
  • Troubleshooting: Unable to Connect to Halo Secure Cloud Services
  • Troubleshooting: Unable to Connect to the Internet
  • Troubleshooting: Unable to Configure IP Address
  • Troubleshooting: Can’t Connect to Wi-Fi Access Point
  • Why Should I Use Wi-Fi Channel 1, 6, or 11?
See all 14 articles

About

  • About
  • Latest News

Community

  • Reviews
  • Blog
  • Events

Help

  • Contact Us
  • Live Chat
  • Video Tutorials
  • Free Guides

Copyright © Halo Collar Help Center . All Rights Reserved.