Troubleshooting

Troubleshooting Halo Performance

• How to custom-configure my collar's indoor/outdoor GPS sensor
• How to test the collar's accuracy by hand
• How to send a System Log file to customer service
• My dog's location is not accurate in the app
• My dog receives Prevention Feedback while inside the house and/or fence boundary

Troubleshooting the Halo App

• Someone gave / sold me a collar but my Halo App say it is still connected to their account
• My Pet Card data isn't up-to-date
• How to send log files from my Android phone
• I can't access the User Training module

Firmware Troubleshooting

• How to update the firmware on my Halo Collar
• How to check what firmware version is running on my Halo Collar
• How to apply a wired firmware update

Training Troubleshooting

• My dog doesn't respond to feedback
• My dog has high food motivation and won't stay away from the beacon
• My dog isn’t interested in the food during training

General Troubleshooting

• How to take a screen recording
• What is the difference between the old and new contact tips?
• My Halo emails arrive in my Spam or Junk folder