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Halo Collar Help Center
Troubleshooting
Troubleshooting
Find solutions to issues you may be experiencing with your Halo Collar
Troubleshooting Halo Performance
How to custom-configure my collar's indoor/outdoor GPS sensor
How to test the collar's accuracy by hand
How to send a System Log file to customer service
My dog's location is not accurate in the app
My dog receives Prevention Feedback while inside the house and/or fence boundary
Troubleshooting the Halo App
Someone gave / sold me a collar but my Halo App say it is still connected to their account
My Pet Card data isn't up-to-date
How to send log files from my Android phone
I can't access the User Training module
Firmware Troubleshooting
How to update the firmware on my Halo Collar
How to check what firmware version is running on my Halo Collar
How to apply a wired firmware update
Training Troubleshooting
My dog doesn't respond to feedback
My dog has high food motivation and won't stay away from the beacon
My dog isn’t interested in the food during training
General Troubleshooting
How to take a screen recording
What is the difference between the old and new contact tips?
My Halo emails arrive in my Spam or Junk folder