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  1. Halo Collar Help Center
  2. Troubleshooting

Troubleshooting

Find solutions to issues you may be experiencing with your Halo Collar

Troubleshooting Halo Performance

  • How to custom-configure my collar's indoor/outdoor GPS sensor
  • How to test the collar's accuracy by hand
  • How to send a System Log file to customer service
  • My dog's location is not accurate in the app
  • My dog receives Prevention Feedback while inside the house and/or fence boundary

Troubleshooting the Halo App

  • Someone gave / sold me a collar but my Halo App say it is still connected to their account
  • My Pet Card data isn't up-to-date
  • How to send log files from my Android phone
  • I can't access the User Training module

Firmware Troubleshooting

  • How to update the firmware on my Halo Collar
  • How to check what firmware version is running on my Halo Collar
  • How to apply a wired firmware update

Training Troubleshooting

  • My dog doesn't respond to feedback
  • My dog has high food motivation and won't stay away from the beacon
  • My dog isn’t interested in the food during training

General Troubleshooting

  • How to take a screen recording
  • What is the difference between the old and new contact tips?
  • My Halo emails arrive in my Spam or Junk folder
Halo Collar Help Center