Troubleshooting Halo Performance

• Halo Collar is Not Showing Lights or Charging
• Why is my Pet Pin Stuck on the Map?
• Collar Not Connecting to Cellular LTE
• How to Adjust My Collar’s GPS Signal Level Settings
• How to Send System Logs and or Diagnostics Files to the Halo Support Team
• How to Test the Static Feedback Feature

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Troubleshooting the Halo App

• Why Am I Not Receiving App Notifications?
• How to Update the Satellite Imagery on My Map
• My Halo App Won’t Download From the Google Play Store
• Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
• My Pet Card Data Isn’t Up-To-Date
• I Can’t Access the User Training Module

Firmware Troubleshooting

• How to Update the Firmware on My Halo Collar
• Why Won’t My Collar Update?
• How to Check What Firmware Version Is Running on My Halo Collar
• How to Apply a Wired Firmware Update to Your Collar

Training Troubleshooting

• My Dog Doesn’t Respond to Feedback
• My Dog Has High Food Motivation and Won’t Stay Away From the Beacon
• My Dog Isn’t Interested in the Food During Training

General Troubleshooting

• How to Power Cycle your Halo Collar
• How to Change My Device Time Zone
• How Do I Disable Notifications?
• FedEx Address Validation Error While Ordering
• Troubleshooting: Unable to Connect to Halo Secure Cloud Services
• Troubleshooting: Unable to Connect to the Internet

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