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Halo Collar Help Center
Find solutions to issues you may be experiencing with your Halo Collar
Troubleshooting the Halo App
Someone gave / sold me a collar - Why does my app say it is still connected to their account?
Why is my Pet Card data not up-to-date?
How do I send log files from my Android phone?
Troubleshooting Halo Performance
How do I test the collar's accuracy by hand?
How do I retrieve system log files from my collar?
Why is my GPS stuck?
Why is there a difference between my dog’s location and what I see in the App?
Why is my dog receiving corrections while inside my house?
How do I check what version of firmware is on my Halo Collar?
How do I update or upgrade the firmware on the collar via a wired update?
How do I update the firmware on the Halo Collar?
How can I tell the difference between the old and new contact tips?
My emails from Halo arrive in my Spam or Junk folder. How do I prevent this?