Troubleshooting
Find solutions to issues you may be experiencing with your Halo Collar
Troubleshooting Halo Performance
- Troubleshooting: Collar is not Charging
- My GPS appears to be frozen, stuck, or not working
- How to Adjust My Collar’s GPS Signal Level Settings
- How to Send System Logs and or Diagnostics Files to the Halo Support Team
- How to Test the Static Feedback Feature
- How to Test the Collar's Accuracy by Hand
Troubleshooting the Halo App
- Why Am I Not Receiving App Notifications?
- How to Update the Satellite Imagery on My Map
- My Halo App Won’t Download From the Google Play Store
- Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
- My Pet Card Data Isn’t Up-To-Date
- I Can’t Access the User Training Module
Firmware Troubleshooting
Training Troubleshooting
General Troubleshooting
- Troubleshooting: Unable to Connect to Halo Secure Cloud Services
- Troubleshooting: Unable to Connect to the Internet
- Troubleshooting: Unable to Configure IP Address
- Troubleshooting: Can’t Connect to Wi-Fi Access Point
- Why Should I Use Wi-Fi Channel 1, 6, or 11?
- How to Pre-lease an IP for Your Halo Collar