Troubleshooting
Find solutions to issues you may be experiencing with your Halo Collar
Troubleshooting Halo Performance
- My GPS is frozen / stuck / not working at all
- How to adjust my collar's GPS signal level settings
- How to send Diagnostics and System Log files to the Halo Support Team
- How to test the static feedback feature
- How to test the collar's accuracy by hand
- How to send a System Log file to customer service
Troubleshooting the Halo App
Firmware Troubleshooting
Training Troubleshooting
General Troubleshooting
- Troubleshooting: Unable to Connect to Halo Secure Cloud Services
- Troubleshooting: Unable to Connect to the Internet
- Troubleshooting: Unable to configure IP address
- Troubleshooting: Can't connect to Wi-Fi access point
- Why should I use Wi-Fi channel 1, 6, or 11?
- How to pre-lease an IP for your Halo collar