Troubleshooting Halo Performance

• Why Does My Phone Have Signal, But My Halo Collar Doesn’t?
• Is My Halo Fence Moving? Understanding GPS Drift
• Battery & Charging Guide for Your Halo Collar
• Wi-Fi & Connectivity Guide for Your Halo Collar
• Halo Collar Not Showing Lights or Charging
• Why is My Collar Blinking Red and White?

See all 12 articles

Troubleshooting the Halo App

• Why Am I Not Receiving App Notifications?
• How to Update the Satellite Imagery on My Map
• My Halo App Won’t Download From the Google Play Store
• Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
• My Pet Card Data Isn’t Up-To-Date

Firmware Troubleshooting

• How to Update the Firmware on My Halo Collar
• How to Check What Firmware Version Is Running on My Halo Collar
• How to Apply a Wired Firmware Update to Your Collar

Training Troubleshooting

• My Dog Doesn’t Respond to Feedback
• My Dog Has High Food Motivation and Won’t Stay Away From the Beacon
• My Dog Isn’t Interested in the Food During Training

General Troubleshooting

• How to Optimize Your Halo Collar’s GPS Signal Levels
• FedEx Address Validation Error While Ordering
• Troubleshooting: Unable to Configure IP Address
• Why Should I Use Wi-Fi Channel 1, 6, or 11?
• How to Pre-lease an IP for Your Halo Collar
• Halo Beacon and Remote Troubleshooting Assistance

See all 11 articles