Troubleshooting

Troubleshooting the Halo App

• Someone gave / sold me a collar - Why does my app say it is still connected to their account?
• Why is my Pet Card data not up-to-date?
• How do I send log files from my Android phone?

Troubleshooting Halo Performance

• How do I test the collar's accuracy by hand?
• How do I retrieve system log files from my collar?
• Why is my GPS stuck?
• Why is there a difference between my dog’s location and what I see in the App?
• Why is my dog receiving corrections while inside my house?

Troubleshooting Firmware

• How do I check what version of firmware is on my Halo Collar?
• How do I update or upgrade the firmware on the collar via a wired update?
• How do I update the firmware on the Halo Collar?

Other Troubleshooting

• How can I tell the difference between the old and new contact tips?
• My emails from Halo arrive in my Spam or Junk folder. How do I prevent this?