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Wi-Fi & Connectivity Guide for Your Halo Collar

Stay connected for the best performance and safety with your Halo Collar. This guide explains why Wi-Fi matters, how to connect, and what to do if you run into issues.

Why Connect to Wi-Fi

Connecting your Halo Collar to Wi-Fi helps ensure the best overall performance and reliability.

  • Automatic firmware updates while charging
  • Improved GPS accuracy through satellite data downloads
  • Keeps your collar up to date with the latest features and improvements
  • Collar continues working with GPS even without Wi-Fi or LTE, but regular connection is recommended

How to Connect Your Collar to Wi-Fi

To connect your Halo Collar:

Open the Halo App
Go to Settings > My Collars
Select your pet’s collar
Tap Wi-Fi to begin scanning
Select your 2.4 GHz Wi-Fi network
Enter your Wi-Fi password and confirm

Important Notes

  • Only supports 2.4 GHz or merged dual-band networks
  • Will not connect to 5 GHz-only or hidden networks
  • If your network is not listed, check that 2.4 GHz is enabled on your router
  • Firmware version 01.05.89 or older requires a wired firmware update before connecting to Wi-Fi
  • Firmware version 01.05.86 or older must be updated before the collar can be added to your account
  • The collar can store multiple Wi-Fi networks and switch automatically

For more details:

Troubleshooting Wi-Fi Connection Issues

If you are having trouble connecting:

  • Make sure your phone is connected to the same Wi-Fi network
  • “Forget” and reconnect to the network on your phone to verify the password
  • Move the collar closer to your router
  • Restart your router
  • Toggle Bluetooth and Wi-Fi off and on in your phone settings
  • Ensure the Halo app has Bluetooth and location permissions enabled
  • Update the Halo app to the latest version
  • Try using a different phone or tablet

To check diagnostics:

Go to Settings > My Collars > Diagnostics > Wi-Fi module

Common Wi-Fi Problems and Fixes

Frequent disconnects

  • May indicate unstable signal or router issues
  • Try switching to a more stable network

Slow or unstable Wi-Fi

  • Move the collar’s charging location closer to the router
  • Use a Wi-Fi extender if needed

Router blocking connection

  • Ensure your network allows device traffic
  • Confirm ports 443 and 8883 are enabled in router settings

Lost connection

  • May happen after password or network changes
  • Reconnect the collar in the Halo App

See also: Collar Not Connecting to Wi-Fi

Using Cellular Data (LTE)

When Wi-Fi is unavailable, the Halo Collar uses LTE to stay connected.

  • GPS tracking and virtual fences will continue to function
  • Firmware updates will still occur but may take longer
  • LTE helps maintain safety features when away from Wi-Fi

For best performance, keep your collar connected to Wi-Fi whenever possible.

Additional Information

If LTE or Wi-Fi issues continue, contact Halo Customer Support for further assistance.

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