Collar Not Connecting to WIFI

You should ensure that your Halo is connected to Wi-Fi whenever possible because there are benefits to using Wi-Fi instead of LTE:

• Your collar will automatically download and apply firmware updates when charging while connected to Wi-Fi
• These updates provide new features and improvements
• Your collar will automatically download satellite data over Wi-Fi, improving GPS accuracy

However, your collar will still work to keep your pup safe within your virtual fence without an internet connection by using GPS data.

To connect your Halo to WiFi, follow the instructions in this article.

Troubleshooting Wi-Fi Connection Issues

If you're having trouble connecting to Wi-Fi, try the following:

• Make sure your phone is also connected to the Wi-Fi network
• “Forget” the Wi-Fi network in your phone settings and reconnect to confirm the correct network name and password
• If your password is incorrect, the Halo App will indicate this
• The Halo Collar will not detect or connect to hidden networks
• Ensure the network is password protected and 2.4GHz
• Make sure you are selecting a 2.4 GHz or merged Wi-Fi network
• If your network isn’t appearing, confirm it is set to 2.4 GHz
  • If your network isn't appearing in the list of choices, follow the instructions in this article to confirm that your network is on 2.4 GHz. 
• Move the collar into the same room as the router and try again
• Reset your router if needed
• Check the collar diagnostics in Settings and review the Wi-Fi module
• If you receive a message that the Wi-Fi module is not working properly, contact support

Important

If your collar is on firmware version 01.05.89 or older, it will not be able to connect to Wi-Fi without being updated. Please follow the steps outlined in this article to perform a Wired Firmware Update before attempting to connect to Wi-Fi.

Additional Tips

• If no Wi-Fi networks are available, you can use your phone as a hotspot
• Your Halo Collar can connect to multiple Wi-Fi networks and will automatically switch between them as needed

If you need further assistance, our team is dedicated to resolving this matter for you. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support. We are here to help!