You should ensure that your Halo is connected to WiFi whenever possible because there are benefits to being connected to WiFi instead of using LTE. These benefits include:

• Your collar will automatically download and apply firmware updates when charging while connected to WiFi
  • These firmware updates allow you to receive new features and improvements to the collar as they are released
• Your collar will automatically download satellite data over WiFi, which improves GPS accuracy
  • however, your collar will still work to keep your pup safe within your virtual fence without an internet connection by using GPS Data

To connect your Halo to WiFi, follow the instructions in this article.

If you're having trouble connecting to WiFi, try the following:

1. Make sure your phone is also connected to the WiFi network
2. 'Forget' the WiFi network in your phone settings and reconnect to it to confirm the WiFi connection settings and make sure the network name and password are being entered correctly. If your password is incorrect, the Halo App will indicate this.
   • • Please note that the Halo Collar will not detect or connect to a hidden network. It is required that the network be password protected and 2.4GHz.
3. Make sure you are selecting a 2.4 GHz or merged WiFi network - if your network isn't appearing in the list of choices, follow the instructions in this article to confirm that your network is on 2.4 GHz. 
4. Try moving the collar into the same room that the router is in and attempting connection again.
   • • You may need to reset your router one or more times
5. Check the collar diagnostics in your Collar Settings and view the WiFi module specifically. If you receive a message stating that the WiFi module is not working properly, please contact our customer support team.

Important: If your collar is on firmware 01.05.89 or older, it will not be able to connect to WiFi without being updated. Please follow the steps outlined in this article to update your firmware: Wired Firmware Update before connecting your collar to WiFi. 

• If there are no WiFi networks available in your location, you can turn your phone into a WiFi hotspot by following the instructions here. 
• You can connect your Halo to WiFi in multiple locations, and it will automatically switch to the new network whenever you change locations.

If you need further assistance, our team is dedicated to resolving this matter for you. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support. We are here to help!