Live Support

The best way to access live customer support is to visit our virtual Dog Park via Zoom by clicking here during open Dog Park hours, 9am-6pm EST, Monday through Friday and 10am-4pm EST Saturday and Sunday. 

The Dog Park can also be accessed from your Halo App.

To join the Dog Park via Halo App:

• Tap Settings
• Tap Live Support
• Allow any permissions requested

Alternatively, you can call our customer support line at +1-214-712-2270, where our agents are available to take your calls from 10am-5pm EST Monday through Friday and 10am-4pm EST Saturday and Sunday.

You may also reach out through the Chat Bot at support.halocollar.com, where you can engage with an agent or submit an inquiry.

Contact us in writing

You can contact us in writing with the "Submit a request" button at support.halocollar.com, or by emailing us at support@halocollar.com. An agent will be in touch with you as soon as possible. 

You can also submit a support email in the app by going to Settings > Feedback. Submitting a support ticket this way will automatically include an app log so the developers can look into any application issues that may be occurring if needed. 

GET HELP