You can contact us by phone, tablet, or a desktop/mobile web browser, AI support bot, or in our virtual Dog Park! We have agents available to help via video call in our virtual Dog Park. Cameras aren't required and please click this link to join.

You can also join the Dog Park through the Halo App.

1. Tap Settings
2. Tap Halo Dog Park
3. Tap Halo Support
4. Tap Join Session
5. Allow any permissions requested

The Dog Park Hours of Operation:

• 9:00 am - 8:00 pm EST 7 days a week 

Contact us by Phone

Our phone number is (214) 238-9788 & we'll be available to assist during our phone operating hours:

• 8:00 am - 6:00 pm EST (M-F)
• 10:00 am - 4:00 pm EST (Sat-Sun)

Contact us using our AI Support Bot

Contact us using our AI Support Bot

1. Go to www.halocollar.com
2. Once there, you should see an icon at the bottom right hand side.
   
3. Click that box to open up the chat.