- Apply a firmware update to your Halo Collar using the wired update method
- Halo Collar
- Your Computer
- USB-C Charger
The primary way to update your Halo Collar's firmware should be wirelessly. To do this, plug your collar into the charger overnight, and make sure it's connected to WiFi. When these conditions are met, the collar should automatically download and apply any firmware updates.
If you are still having trouble with a recent update to the firmware, please follow the steps below to manually complete a wired update.
You will need:
- Your Halo Collar
- The charging cable that came with your Halo Collar, or other USB-C cable.
- A computer (PC or Mac) - with the ability to plug your Halo Collar in via the USB-C cable (some computers require an adapter)
- Please download the Zip File indicated below into an easily-accessible location, like your Desktop or downloads folder (click here to access it for download). Use the download button of your browser to download the Zip File. NOTE: Do not click on the file directly, because it may extract directly instead of as a “zipped” folder.
- The file name to download is halo_fw_v1_1_35-update12027021.zip
Steps to complete:
- Connect the collar to your computer with the USB-C cable
- Open your “File Explorer" (Windows) or “Finder App” (Mac) on your computer. Note that there should be a variety of folders on the leftmost side.
- Make sure your collar is resting, with the USB port facing up (as in, the collar is upside-down)
- Long-press the power button on your Halo Collar (about 5 seconds), until your collar vibrates twice, and the Halo logo LED flashes RED a few times. Your Halo Collar is now in “low-power mode”, meaning that the core functionality is paused and the collar is ready to accept a firmware update.
- You should now see the collar appear as a “drive” in your File Explorer or Finder App (likely D: or E: on a PC or “noname” on a Mac) as a USB drive. Double-click on the drive to open it. Inside, you will see folders named “log” and “config”. You may also see a folder named “fw”, but do not worry if it does--or does not--appear. It should look similar to the below (with or without "fw" already there):
- Next, navigate to the location where you saved your “zipped” folder, named “halo_fw_v1_1_35-update12272021.zip”. It most likely downloaded straight to your “Downloads” folder. Right-click on the file, and select “Extract Here”, or “Extract To”. This will “un-zip” the folder so that you can open it.
- Inside of your newly-unzipped folder, you will see a folder "fw". Inside there will be two files. Leave these files in the folder.
- Select "copy" to copy the new “fw” folder from your computer then navigate back to the Halo Collar’s “drive” (note to remember: you’ve already learned that this could be called “D:”, “E:”, or “noname”).
- Paste the “fw” folder that you copied into the Halo Collar’s drive. Do not open the pre-existing “fw” folder to paste the new one inside of it. Just open the “drive”, and right-click to select “paste”. This should be done at the “Root” level (top level).
- You may be asked if you would like to overwrite the existing “fw” folder. If the “fw” folder was already there, it is ok to overwrite it.
- You should now see the new “fw” folder, along with “log” and “config”on the Collar drive.
It should now look similar to this:
Once you have copied the files to the \FW folder, turn the collar on with a short press of the power button (about 1 second). The upgrade will begin immediately, indicated by the battery LED blinking Red. The upgrade will take 3-4 minutes to complete.
Once the upgrade is complete, the battery LED will either change to solid Green (meaning the battery is fully-charged) or blinking Green (meaning your battery is still charging).
Now, you need to start the collar one more time to finish the upgrade. Unplug the cable and turn the collar on with a short-press of the power button (1 second).
Your update is now complete! You will now have the updated firmware that will continually allow for "over-the-air" updating while your collar charges at night and is connected to WiFi. You will need to allow your collar to calibrate its GPS outside in an area with a clear view of the sky for around 30 minutes before using it on your dog again after a firmware update.
Thanks for your patience!