The collar will not charge or turn on

• Halo Collar Not Showing Lights or Charging
• Why is My Collar Blinking Red and White?

The collar is offline or will not connect

• Why Does My Phone Have Signal, But My Halo Collar Doesn’t?
• Troubleshooting: Unable to Configure IP Address
• Why Should I Use Wi-Fi Channel 1, 6, or 11?
• Collar Not Connecting to Cellular LTE
• How to Pre-lease an IP for Your Halo Collar
• Why is my collar disconnected or offline?

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Location and GPS are wrong

• How to Optimize Your Halo Collar’s GPS Signal Levels
• Is My Halo Fence Moving? Understanding GPS Drift
• How to Test the Collar's Accuracy by Hand
• My Dog’s Location Is Not Accurate in the App
• My Dog Receives Prevention Feedback While Inside the House and/or Fence Boundary

Something is wrong in the app

• Why Am I Not Receiving App Notifications?
• Why won't my collar pair to my app?
• My Halo App Won’t Download From the Google Play Store
• My Pet Card Data Isn’t Up-To-Date

A beacon or remote control is not working

• Halo Beacon and Remote Troubleshooting Assistance
• Why Can't I See My Beacon or Remote Control in the Halo App?

Send diagnostics to Halo Support

• How to Send an App Log to Customer Service
• What To Do If A Collar Diagnostic Issue Is Reported?
• How to Send System Logs and or Diagnostics Files to the Halo Support Team
• How to Take and Share a Screen Recording