Why won't my collar pair to my app?

When adding your Halo Collar to your account in the Halo App, make sure the following pre-conditions are met to ensure a smooth process:

General Requirements

• Your Halo Collar must be plugged into its charger and able to connect to strong Wi-Fi or cellular coverage
  • It is best to perform this process near a window

Charging Checklist:

• Use the original Halo Charging Cable
• Ensure the charging port is clean and dry
• Confirm the battery light blinks green when plugged in
• Quickly and firmly press and release the Power Button on the front of the collar
• Ensure your phone’s Bluetooth is turned on
• Keep your phone within Bluetooth range (within 50 feet / 15.2 meters)

If You Are Using an Android Device

• Android 11 or earlier (≤ 11):
  • Location permission must be enabled
  • Go to: Phone Settings > Apps > Halo > Permissions
• Android 12 or later (≥ 12):
  • Both Location and Bluetooth permissions must be enabled
  • Go to: Phone Settings > Apps > Halo > Permissions

Check Bluetooth:

• Open the quick settings panel and confirm the Bluetooth icon is highlighted
• Or go to: Phone Settings > Bluetooth > Connected Devices

Check Location Services:

• Open the quick settings panel and confirm the Location icon is highlighted
• Or go to: Phone Settings > Location

If You Are Using an iOS Device

• Ensure Bluetooth permission is enabled:
  • Go to: Settings > Halo > Bluetooth Permission

Check Bluetooth:

• Open the Control Center (swipe down from the top-right corner) and confirm the Bluetooth icon is highlighted
• Or go to:
  • Settings > Bluetooth
  • Settings > Bluetooth > Allow New Connections

Next Steps

Following these steps should allow your Halo Collar to appear in the app.

If you still do not see your collar, contact our live support team for further assistance—we’re happy to help!