When you look at the "Updated as of..." section of your Pet Card, the information hasn't been updated in several minutes or more, please follow these steps:

1. Ensure your Halo Collar has sufficient battery power. If the battery is critically low or the collar has shut off, it cannot send updates to your phone.

2. Confirm that you are in an area with cellular or WiFi service. The collar needs a connection to transmit data.

3. Understand that the Halo Collar uses WiFi, Bluetooth, or LTE cellular to send updates. The collar will automatically choose the most efficient path to transmit data to your phone.

4. Ensure your phone is connected to the Halo Collar via Bluetooth, or that it has an active connection to the Halo System via WiFi or cellular data. Your phone needs these connections to receive updates. 

For more detailed information on how your phone's connection type impacts how often the data on the Pet Card gets updated, please see the article "Why is there a difference between my dog's location and what I see in the App?"

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!