My Dog’s Location Is Not Accurate in the App

If your dog’s Pet Pin on the My Map screen does not match their real-world location, follow the steps below to improve accuracy.

Check Basic Requirements

• Ensure the collar is powered on and has sufficient battery
  • Location updates will not occur if the collar is off or critically low
• Confirm your phone is connected via:
  • Wi-Fi
  • LTE/Cellular
  • Bluetooth (within 100 ft / 30.5 m)
• Note:
  • If your phone has no service, it will only receive updates via Bluetooth
  • The Pet Pin updates in real time when a connection is active

Verify GPS Signal Strength

• Make sure the collar’s GPS status is set to High
• Lower GPS levels can reduce accuracy or pause updates

Initialize GPS for Better Accuracy

Steps to Recalibrate GPS

1. Take the collar outside to an open area
   • Choose a location with a clear view of the sky
   • Avoid heavy tree cover or nearby buildings
2. Wait for the GPS to initialize
   • Look for the GPS light to begin blinking blue
3. Move with the collar
   • Walk around while holding it
   • Slightly shake the collar to trigger motion sensors
4. Watch the Pet Pin in the app
   • The location should begin updating in real time

What to Expect

• GPS calibration may take:
  • 1–2 minutes in ideal conditions
  • Longer in obstructed environments
• Once the GPS light is blinking:
  • The collar is collecting updated satellite data
  • GPS Accuracy will continue to improve with time and movement outdoors

Still Not Accurate?

If accuracy issues continue:

• Allow more time outdoors for calibration
• Ensure strong GPS signal conditions
• Contact Customer Support for further assistance

We’re here to help—reach out anytime if you need additional support.