Environment

• Halo Collar
• Halo App

Answer

The Halo System uses world-class global GPS and GNSS technology that is on par with the navigation systems used in autonomous cars and drones. The System works autonomously and is accurate within a few feet. It even gets more accurate as you use it more often!

You can also check the status of your GPS signal, both in your app and on the collar. In the app, you can tap on your dog's Pet Card to view their status and other information. The Pet Card will indicate if the collar is receiving a "Low GPS", "High GPS", or "Medium GPS" connection. The collar makes this determination based on the strength of the GPS signals it is receiving when either outside or indoors. When your collar is detecting that it is indoors, it will not issue any corrections. We are continuously working to improve this algorithm to ensure the most accurate GPS readings possible.

There is also a GPS light on the front of the Halo Collar, underneath the power button, that will indicate the kind of GPS connection your Halo Collar is experiencing. For more information on how to interpret the collar's lights, please see the article What do the lights on the collar mean?

In the event of a firmware update, the battery dying, or the collar spending an extended period of time indoors, you may be prompted to take the collar outside to allow it to re-calibrate to GPS signals. Keep it outside until the blue GPS light starts blinking - this can take up to 20 minutes, but will often only require a few minutes.

To learn more about how often your collar sends location information to your phone, check out the article “Why is there a difference between my dog’s location and what I see in the App?”