General Questions
Is Halo right for my dog?
Halo Collar
- Halo Collar 4 Overview
- How do I connect my Halo Collar to LTE?
- Is the Halo Collar Right for Me?
- Can the Halo Collar be Used Indoors and Outdoors?
- Where Can I Purchase the Halo Collar?
- How to Add a Replacement Collar to Your Account
Using Halo
- How Do I Use the Halo System to Train My Dog?
- How to Attach the Halo Collar to the Provided Strap
- What Size Should I Get? (Halo Collar 4)
- How does GPS and Connectivity work with Halo Collar?
- Can I use Flags for Outdoor Training?
- Revisiting Training
Halo Features
- What is the Difference Between the Halo 3 and the Halo Collar 4
- What is the Halo Remote Beacon?
- How to Access the Training modules in the Halo App
- When Does the Collar Give Prevention Feedback?
- Can I Create a Fence Inside of a Fence?
- How Does Halo Keep My Dog Safely Contained Inside My Halo Fence?
Mobile App
Subscription Plans
- Why do I need to unlink a Halo Collar?
- Payment Issues on My Account
- How to Cancel Your Halo Collar Membership Plan
- Adding or Removing Collars from Membership Plan
- How to Change Your Halo Collar Membership Plan
- How to Renew Your Pack Membership Plan
Halo Care / Halo Protection Plan
- How to Cancel Halo Care
- How to Purchase Replacement Collars using Halo Care or Halo Protection
- How to Upgrade to a Halo Collar 4
- What is Halo Protection?
- What is Halo Care?
- Will Halo Care Remain Active if I Cancel My Halo Membership Plan?
Orders
- What Are the Main Features of the Halo Collar?
- What is the Difference Between a New Halo Collar and a Like-New Halo Collar?
- What Shipping Service Do You Use?
- How Does the Multi-Dog Discount Work?
- Does Halo Package Delivery Require a Signature?
- Can I Cancel or Change My Order Before It Ships?