General Questions

Halo Collar

• How do I know what size strap to order?
• How is Halo different from other “smart” collars?
• How has Cesar Millan been involved in the design of the Halo system?
• How accurate are Halo Fences compared to other “wired” fences?
• Will it work worldwide? Is it available for sale outside of North America?
• How often should I recharge my Halo Collar and what is the expected battery life of the collar?

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Early Adopter Kit

• What are the advantages of the Early Adopter Kit, and how do I sign up?

Pre-Order Kit

• What are the advantages of the Pre-Order Kit?

Mobile App

• How accurate is the GPS?
• Does Halo work with iPhone?
• Does Halo work with Android?

Halo Features

• Can I create a fence inside of a fence?
• How does Halo keep my dog safely contained inside my Halo Fence?
• What are Halo Fences and how do I create them?
• What types of feedback does the collar provide for my dog?
• Does Halo use static feedback? When is this feedback useful?

Using Halo

• Why is my dog receiving corrections while inside my house?
• What is a Halo Beacon?
• Who will train my dog? How long will that take?
• Is there a limit to the number, location, or size of Halo Fences I can create?
• What if my dog escapes the Halo Fence?
• I don’t have a yard of my own, or I live in an apartment, rental home, condo or town home. Can I still use the Halo System?

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Plans

• What is included in my monthly plan, and why is a plan required?

Orders

• Where can I find out more about my order?
• When will I receive my collar? Will I get a shipping notification?
• I ordered more than one collar, will I receive them at the same time?

Returns

• Return Policy Details

Warranties

• Warranty Information

Battery Life

• What is the battery lifetime of the Halo Collar?
• Battery charging/Collar Charging
• What does battery saver mode do?

Other questions about the Halo Collar

• How do I check what version of firmware is on my Halo Collar?
• How do I update or upgrade the firmware on the collar via a wired update?
• What is the temperature operating range of the Halo Collar?
• I have a growing dog, what size Halo Collar should I get?