General Questions

Is Halo right for my dog?

• Will the Halo Collar fit my dog?
• Does the Halo Collar work for blind dogs?

Halo Collar

• How to pick the right strap size for your dog
• Why is Halo better than wired fences?
• How is Halo different from other “smart” collars?
• How has Cesar Millan been involved in the design of the Halo system?
• How accurate are Halo Fences compared to other “wired” fences?
• Will it work worldwide? Is it available for sale outside of North America?

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Mobile App

• How accurate is the Halo Collar's GPS?
• Does Halo work with iPhone?
• Does Halo work with Android?

Halo Features

• When does the collar give Prevention Feedback?
• Can I create a fence inside of a fence?
• How does Halo keep my dog safely contained inside my Halo Fence?
• What types of feedback does the collar provide for my dog?
• When is static feedback useful?

Using Halo

• Is there a minimum or maximum Halo Fence size?
• How to use my phone as a WiFi Hotspot
• Will my dog be scared to leave our property to go on a walk?
• Do I train my dog to a specific boundary?
• Can I charge the collar when it is wet?
• How to confirm if I have 2.4 GHz WiFi and see where it covers within my home

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Plans

• How to sign up for a Halo subscription
• Do I need multiple subscriptions if I have more than one dog?
• What is included in my monthly plan, and why is a plan required?

Orders

• Why doesn't Affirm show up as a method of payment?
• Where can I find out more about my order?
• When will I receive my collar? Will I get a shipping notification?
• I ordered more than one collar, will I receive them at the same time?
• Affirm Financing FAQ

Returns

• Why won't my FedEx return label print?
• Return Policy Details

Warranties

• Warranty Information

Battery Life

• Does the battery drain faster if multiple devices are monitoring a collar simultaneously?
• How often do I need to charge the Halo Collar?
• What is the battery lifetime of the Halo Collar?

Other questions about the Halo Collar

• How do I transfer my collar to someone else?
• What is the temperature operating range of the Halo Collar?
• I have a growing dog; What size Halo Collar should I get?