General Questions
Is Halo right for my dog?
Halo Collar
- What is the Difference Between the Halo 2+ and the Halo Collar 3
- Can the Halo Collar be Used Indoors and Outdoors?
- Where Can I Purchase the Halo Collar?
- How to Add a Replacement Collar to Your Account
- What Materials Is the Halo Collar Made Of?
- Why Is Halo Better Than Wired Fences?
Using Halo
- Can I Create Fences over the Water?
- How do I Remove Skunk Smell from my Halo Collar?
- Can the Halo Collar be Used for Cats or Other Animals?
- How to Refer a Friend to Halo Collar
- Does the Halo Collar Require Me To Have Cellular Service?
- Can I Use Halo if My Home Has a Metal Roof?
Halo Features
- How to Access the Gold Video Library
- Is the Halo Collar Safe for Dogs?
- How to Access the Training Videos in the Halo App
- When Does the Collar Give Prevention Feedback?
- Can I Create a Fence Inside of a Fence?
- How Does Halo Keep My Dog Safely Contained Inside My Halo Fence?
Mobile App
Subscription Plans
- How to Cancel your Halo Care Plan
- How to Change Your Halo Collar Subscription
- How to renew your Pack Membership Plan
- Accessing Your Halo Pack Membership Plan
- What Are My Pack Member Plan Options?
- How to Start a Halo Collar Subscription
Halo Care / Halo Protection Plan
- How to Upgrade to a Halo 3
- What is the Halo Protection Plan?
- How Does Halo Care Auto-Enrollment Work?
- What is Halo Care?
- Will Halo Care Remain Active if I Cancel My Monthly Subscription Plan?
- Does the Halo Collar Come with a Warranty and Can I Add Another Protection Plan?
Orders
- Can I Order More Accessories?
- What Are the Main Features of the Halo Collar?
- What is the Difference Between a New Halo Collar and a Like-New Halo Collar?
- How Does the Multi-Dog Discount Work?
- Does Halo Package Delivery Require a Signature?
- Can I Cancel or Change My Order Before It Ships?