General Questions
Is Halo right for my dog?
Halo Collar
- What’s New with the Halo Collar 5?
- Halo Collar 4 & 5 Overview
- How do I connect my Halo Collar to LTE?
- Is the Halo Collar Right for Me?
- Where Can I Purchase the Halo Collar?
- How to Add a Replacement Collar to Your Account
Using Halo
- How Do I Use the Halo System to Train My Dog?
- How to Attach the Halo Collar to the Provided Strap
- What Size Should I Get? (Halo Collar 4 & 5)
- How does GPS and Connectivity work with Halo Collar?
- Can I use Flags for Outdoor Training?
- Revisiting Training
Halo Features
- How Precision+ GPS Improves Your Halo Collar Experience
- What is the Difference Between the Halo 3 and the Halo Collar 4
- What is the Halo Remote?
- How to Access the Training modules in the Halo App
- Can I Use Multiple Beacons?
- When Does the Collar Give Prevention Feedback?
Mobile App
- Halo Collar Firmware Version 3.5
- How to Interpret the Collar Status on the Pet Card
- What are Pet Prevention Markers on My Map?
- How to Understand the Pet Safety Card
- How do I update the Halo App?
- How to Adjust the Number of Prevention Markers Showing on the My Map Tab
Membership Plans
- How to Pause Your Halo Membership
- How to Sign Up for Halo Care
- Why do I need to unlink a Halo Collar?
- Payment Issues on My Account
- How to Cancel Your Halo Collar Membership Plan
- Adding or Removing Collars from Membership Plan
Halo Care / Halo Protection Plan
- How to Upgrade to a Halo Collar 5
- How to Cancel Halo Care
- How to Purchase Replacement Collars using Halo Care or Halo Protection
- What is Halo Protection?
- What is Halo Care?
- Will Halo Care Remain Active if I Cancel My Halo Membership Plan?
Orders
- How Does the Multi-Dog Discount Work?
- What Are the Main Features of the Halo Collar?
- What Shipping Service Do You Use?
- Does Halo Package Delivery Require a Signature?
- Can I Cancel or Change My Order Before It Ships?
- Halo Shipping FAQs