We understand that there may be situations where the contact tips on your Halo Collar need replacement. Below are some common scenarios and how to address them:

Lost

If your contact tips have fallen out, it is crucial to ensure they were properly installed. The tips should be hand-tightened securely. If they were installed correctly but still fell out, you will need replacement tips.

1. We recommend purchasing additional contact tips from our accessories page.
2. If you encounter issues with the purchase or need further assistance, please contact our support team.

Broken

If the contact tips were installed using a tool and have broken, causing the stem to get stuck in the collar, the collar may become unusable.

1. Ensure you are hand-tightening the contact tips to avoid breakage.
2. If the tips have broken despite proper installation, please reach out to our support team for assistance.

For more details and to make a purchase, visit our accessories page. If you have any questions or need assistance, our support team is always ready to help.