Objective

• Make the most out of the life of your Halo Collar by handling it with care and using the tips listed in our articles.

Environment

• Halo Collar

Procedure

We strongly recommend using the Halo Protection case that comes with your Halo at all times. This helps keep your collar clean and helps prevent damage to the unit in case your furry friend likes to rough house! These protective cases can be purchased from our accessories page. 

Think of the Halo Collar as a smartphone for your dog! To prolong the life of the Halo, it is best to avoid throwing or dropping the collar.

• Important: If your dog likes to get into the water, be sure to tightly seal the charging flap on the charging port to prevent water from entering the port as best as possible. 

If water or any debris enters the charging port, it is vital to clean and dry out the port.

• Please check out our article that explains a bit more about how to charge a collar while it is wet.

We suggest using canned air to clear out any debris or water from the charging port!

Additional Notes

If you have any questions for us, do not hesitate on contacting our Customer Support team!