How To Locate Your Collar's Serial Number – Halo Collar Help Center

There are a few ways to locate your collar's serial number:

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Find the white label on the back of your Collar. It will be located under the QR code and underneath the Strap
Go to Settings > My Collars > Select your collar and the serial number will be underneath the collar name
As a last resort, you can look for your collar's serial number on the outside of the box your order came in. This is the last recommended method because occasionally, collars are shipped in a box that does not match the serial number on the collar.

An example of a serial number would be 20-h1234567-rt

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