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  1. Halo Collar Help Center
  2. Troubleshooting
  3. General Troubleshooting

General Troubleshooting

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General troubleshooting tools for the Halo Collar

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  • Troubleshooting: Unable to Connect to Halo Secure Cloud Services
  • Troubleshooting: Unable to Connect to the Internet
  • Troubleshooting: Unable to configure IP address
  • Troubleshooting: Can't connect to Wi-Fi access point
  • Why should I use Wi-Fi channel 1, 6, or 11?
  • How to pre-lease an IP for your Halo collar
  • Why is my collar disconnected or offline?
  • Android phone troubleshooting
  • My collar is not charging (no lights when plugged in)
  • Where Can I Find My Collar's Serial Number?
  • How to take a screen recording
  • What is the difference between the old and new contact tips?
  • My Halo emails arrive in my Spam or Junk folder

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