Email domains filter incoming messages into spam or junk folders to keep unwanted mail out of inboxes. These filters sometimes mistakenly move legitimate messages into the wrong folder. In this article, you'll learn how to mark email from Halo Collar as a safe sender to decrease the chances of this happening. See below for instructions on how to deal with this for different email providers. 

Apple Mail (Desktop)

Step 1: Teach Apple Mail's filter to allow future messages.

1. Open the junk folder and find the message.
2. Move the message into the inbox.

Step 2: Add the "From" email to your address book.

1. Open the message.
2. Right-click the sender email address.
3. Choose "Add to Contacts."

Mail (Apple iOS Mobile Devices)

Step 1: Teach Mail's filter to allow future messages.

1. Open the junk folder and find the message.
2. Move the message into the inbox.

Step 2: Add the "From" email to your address book.

1. Open the message.
2. Tap the "From" email address.
3. Tap "Create New Contact" to input the address into the contacts list.

AOL Webmail

Step 1: Mark a received campaign as "Not Spam."

1. Open the spam folder and click the message.
2. Click the "OK, Not Spam" button.

Step 2: Add the "From" email to your address book.

1. Click "Contacts" in the navigation panel.
2. Click the "New Contact" icon.
3. Input the email address and click the "Add Contact" button.

Gmail (Desktop and Mobile)

Step 1: Mark a received campaign as "Not Spam."

1. Open the spam folder and click or tap the message.
2. Click "Not Spam."

Step 2: Add the "From" email to your address book.

1. Open the contact list.
2. Click or tap "New Contact."
3. Input the address.

Outlook

Step 1: Mark a received campaign as "Not Junk."

1. Open the junk folder and click the message.
2. Click "Not Junk."

Step 2: Add the "From" email to your address book.

1. Open the message.
2. Right-click the sender name.
3. Click "Add to Contacts."

Outlook.com

Step 1: Mark a received campaign as "Not Junk."

1. Open the junk folder and right-click the message.
2. Click "Not Junk."

Step 2: Add the "From" email to your Safe Recipient list.

1. Click the gear icon and choose "Options."
2. Click the "Safe and Blocked Senders" link.
3. Click "Safe Senders."
4. Input the message's "From" email address.

Yahoo Mail

Step 1: Mark a received campaign as "Not Spam."

1. Open the spam folder, click the message, and click "Not Spam."

Step 2: Add the "From" email to your address book.

1. Open the message.
2. Click the "Add to contacts" button next to the "From" email address.