Set up and sign in to the Halo app

• Does My Family Have to Share the Same Login Information?
• How to Create, Edit, or Delete an Account
• How to Confirm My Account Email Address
• How to Log Into the Halo App
• How to Add My Profile Information
• How to Recover My Forgotten Password

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Track your dog on My Map

• What are Pet Prevention Markers on My Map?
• Walk Feature
• Why is my dog's Pet Pin dimmed on My Map?
• How to Update the Satellite Imagery on My Map
• How to Find the Last Known Location of Your Collar if the Battery Dies
• How to Adjust the Number of Prevention Markers Showing on the My Map Tab

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Read the Pet Card and collar status

• How to Interpret the Collar Status on the Pet Card
• How to Understand the Pet Safety Card
• What are the Activity Tracker Charts and Graphs?

Notifications and alerts

• How to Turn Beacon/Remote Event Notifications On and Off
• My Halo Emails Arrive in My Spam or Junk Folder
• What are Notifications and Where Can I View Them?

Manage collars, pets and people

• Why do I need to unlink a Halo Collar?
• How to Link a Collar to my Account Dashboard
• How to Add a Replacement Collar to Your Account
• Someone Gave Me a Collar but My Halo App Says It Is Still Connected to Their Account
• How Do I Remove or Transfer My Collar to Someone Else?
• How to Add or Remove a Collar or Pet in the Halo App

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App settings, updates and permissions

• How do I update the Halo App?
• What Are the Phone Requirements for the Halo App?