Objective

• Regain access to your account and create a new password if you forgot your old password.

Environment

• Halo App

Procedure

1. On the Login screen, tap the Forgot Password? link.
2. Enter your email address.
   
3. Check your email inbox for a message from Halo that contains a link to reset your password.
4. On the Change Password screen, carefully enter the same password in both the New Password and Confirm password fields.
   
   Password rules: Your password must be at least 8 characters in length include at least one lowercase letter, one uppercase letter, number, or special character.
   
   
5. Tap the Submit button.
6. If your password meets the strength criteria, you will see a confirmation message indicating that your new password is saved successfully.
7. Log in to the Halo App using your new password.