How to Link a Collar to my Account Dashboard

If you’ve received a Halo Collar kit but haven’t yet linked it to your account, connecting the collar to your dashboard is necessary for:

• Returns or replacements
• Warranty or Protection Plan requests (Halo Care or Halo Protection)
• Troubleshooting issues with the Halo App

Steps to Link Your Collar

1. Go to the Halo Collar Website
2. Log in to your Halo Account and navigate to My Account Details
3. Select “Link a Collar to your account”
4. Enter your order number and collar serial number in the pop-up window
   • The serial number is located on the outside of the Halo Collar box or on the device itself
   • The order number is in your order confirmation email
   • ⚠️ Note: Orders from separate retailers may have different order numbers. If the retailer’s number isn’t found, contact Halo Customer Support in the Halo Dog Park
5. Press “Link Collar”
6. To refresh your account, click “Refresh Collars / Account” on the left-hand side of your dashboard under Returns and Replacements

Important Notes

• Allow ~90 seconds for changes to take effect
• Refresh your web browser if the collar does not display correctly
• The collar cannot be linked to multiple accounts

Need Help?

If you have questions, refer to How to Contact Customer Support to speak with our live support team.