The Halo Collar is fully compatible with iOS devices running iOS version 14.0 or higher – which should be available on the iPhone 5s and up. It is partially compatible with iOS versions 12 and 13 – but if your phone has v. 12 or 13, you will need to watch your training videos on another device, or upgrade to iOS 14.0.

The Halo Collar app is only available in iPhone format currently but it can still be downloaded on an iPad that is running iOS 12.0 or higher. You can download the Halo app on your iOS device using this link.

The Halo Collar is fully compatible with Android phones that are using version 9.0 or higher. It is partially compatible with Android versions 7 and 8. You can download the Halo Android App from the Google Play Store at this link.

If you are having issues with your Android phone, follow this link to access troubleshooting help based on your device manufacturer. 

When it comes to other devices, the general rule of thumb is that if you are unable to find the Halo Application in the platform that you may use (Microsoft Store, App Store, Play Store), then the application is likely not supported by that device.

• Be sure to search the words "Halo Collar" when you are searching for the application.