How to Contact Customer Support

Halo offers multiple ways to get help—from phone and web to live video support in our virtual Dog Park.

1. Virtual Dog Park (Video or Chat Support)

You can speak with live agents via video call (camera not required):

How to Join via Web or Tablet:

1. Click this link to join the Dog Park
2. Allow any requested permissions

How to Join via Halo App:

1. Tap Settings
2. Tap Halo Dog Park
3. Tap Halo Support
4. Tap Join Session

Hours: 9:00 AM – 8:00 PM EST, 7 days a week

2. Phone Support

• Phone Number: (214) 238-9788
• Hours: 9:00 AM – 7:00 PM EST, 7 days a week

3. AI Support Bot

• Go to www.halocollar.com

• Click the chat icon at the bottom right corner to open the AI support bot