How to Contact Customer Support
Current Halo App
- iOS: Version 3.0.1 or later
- Android: In Development
Halo offers multiple ways to get help—from phone and web to live video support in our virtual Dog Park.
1. Virtual Dog Park (Video or Chat Support)
You can speak with live agents via video call (camera not required):
How to Join via Web or Tablet:
- Go to dogpark.halocollar.com to join the Dog Park
- Allow any requested permissions
How to Join via Halo App:
- Go to More > Support.
- Tap Halo Dog Park
- Tap Join Video Call to start a live video call, or Schedule Later to schedule a call for another time.
Hours: 9:00 AM – 8:00 PM EST, 7 days a week
2. Phone Support
- Phone Number: (214) 712-2270
- Hours: 9:00 AM – 8:00 PM EST, 7 days a week
3. AI Support Bot
- Go to www.halocollar.com
- Click the chat icon at the bottom right corner to open the AI support bot
Legacy Halo App
- iOS: Version 2.15 (1045) or earlier
- Android: Version 2.15 (603) or earlier
Halo offers multiple ways to get help—from phone and web to live video support in our virtual Dog Park.
1. Virtual Dog Park (Video or Chat Support)
You can speak with live agents via video call (camera not required):
How to Join via Web or Tablet:
- Go to dogpark.halocollar.com to join the Dog Park
- Allow any requested permissions
How to Join via Halo App:
- Tap Settings
- Tap Halo Dog Park
- Tap Halo Support
- Tap Join Session
Hours: 9:00 AM – 8:00 PM EST, 7 days a week
2. Phone Support
- Phone Number: (214) 712-2270
- Hours: 9:00 AM – 8:00 PM EST, 7 days a week
3. AI Support Bot
- Go to www.halocollar.com
- Click the chat icon at the bottom right corner to open the AI support bot
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