We've Got You Covered with Halo’s Warranty & Protection Plans

Every Halo Collar is backed by a 12-month warranty, starting from the shipment date, as long as it's purchased from halocollar.com or an authorized reseller.

⚠️ Please note: Damage caused by your dog or mishandling is not covered under warranty.

How Warranty Replacements Work

Proactive Replacements

• In most cases, if a warranty replacement is needed, Halo automatically detects the issue, and our Quality Assurance Team will contact you via your Halo App.
• You’ll receive a link to confirm your shipping address before we send your replacement collar. This link will be sent to the email used for your Halo Account. 

Manual Requests

If you believe your collar is malfunctioning and you haven’t been notified, you can still reach out:

1. Head to the Halo Dog Park and contact our support team.

2. Our team will troubleshoot the issue with you.

3. If a replacement is needed, we’ll send you a shipping confirmation link to complete the process.

Click here to troubleshoot and request a Warranty Replacement.

Need Coverage After 12 Months?

We’ve got options!

All Pack Memberships include the Halo Protection Plan, which gives you the ability to:

• Purchase a replacement at a significant discount, even after your warranty expires.

• Enjoy even greater discounts if you’ve opted in to Halo Care.

Click here for more information about our Protection Plans.

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support, and we'll be happy to help!

Please note: it can take up to 10 business days for your Warranty Claim to be processed after submitting your claim.

Click here to see our full warranty policy.