What Is the Difference Between a Replacement and a Return?

Replacement

A replacement occurs when you request a warranty replacement.

• You receive a “like-new” Halo Collar similar to your original
• Provided under the 12-month Warranty if the collar malfunctions due to defective parts or workmanship
• For help with a warranty request, contact our Live Support team

Click here to view our Warranty & Protection Plan

Return

A return happens when you are eligible for a refund under the 90-day Return Policy.

• Used if the product is not right for you or your dog
• Refund is issued minus a $25 shipping & handling fee
• Only collars purchased on halocollar.com are eligible
• Returns from other retailers must follow that retailer’s return policy

Click here to see how to return your collar for a refund

Need Help?

If you have further questions, please refer to the “How to Contact Customer Support” article to speak with our live support team—we’re happy to assist!