A Halo Collar is replaced when you request a warranty replacement, and you are supplied with a "like-new" Halo Collar in a similar condition to your original collar. We will provide a replacement under the Warranty if the collar malfunctions due to defective parts or workmanship. Our Warranty Policy gives you one year of coverage.

For assistance with setting up a warrant request, please contact our Live Support team.

A Halo Collar is returned when your Halo Collar is still eligible for a return for a refund under our 90-day Return Policy, and you have determined that the product is not right for you or your dog. When a customer returns the Halo Collar within the 90-day return window, a refund is issued less a $25 shipping and handling fee. For more information on returns, please see our Return Policy.

Please note that Halo only accepts returns for orders placed on the Halo Collar website. Collars purchased from other retailers are subject to that retailer's return policy.

Returns can be processed on the Halo Collar Website. 

For more details, please reference these two articles:

• Understanding Your Halo Warranty & Protection Plan
• How to Return Your Collar for a Refund

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support, and we'll be happy to help!