How to Return Your Halo Collar for a Refund

To return your Halo Collar for a refund, follow these steps:

Step 1: Start the Return

1. Log into the Halo Collar Website
2. Scroll to the dark gray footer at the bottom of any page

3. Under the Support section, select Return or Replace Your Collar 

   

4. Choose Submit a Return for Refund

You will have the option to contact Live Support for help with your collar.
If you work with support, your 90-day return window is extended by 30 days (total of 120 days).

Step 2: Enter Return Details

1. Enter your order number and the email address used for your purchase
   • Important: If returning a replaced collar, use your original order number
2. Select the collar(s) you want to return
3. Choose a reason for your return
4. Select if you would like to cancel your membership plan
5. Choose how you would like to receive your refund
   • Refunds are applied to the original payment method used (credit card, debit card, gift card, etc.)

Step 3: Submit Your Return

• After submitting, you will receive an email with a prepaid shipping label to send your collar back to us 

  

• Returns without an RMA will not be accepted

Refund Details

• Refunds are issued 7–10 business days after your collar is received and inspected
• Purchases not made on www.halocollar.com must be returned to the original seller per their policy
• Approved returns are refunded minus a $25 shipping & handling fee

These steps apply whether or not your collar has been unboxed.

Need Help?

For more information, visit our Return Policy.
You can also reach out in the Virtual Dog Park if you have any questions—we’re happy to assist!