1. Log onto the Halo Collar Website
2. Scroll down to the bottom of the page (on any page) until you see a dark gray footer with various links. ​​
3. Under the Support section, select Return or Replace Your collar.
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4. You will then be redirected to another page, select Submit a Return for Refund.
   • After making your selection, you can decide whether to proceed with the return of your collar or contact our Live Support. Our support team is available to assist you in using your collar. If you choose to work with us, an additional 30 days will be added to your 90-day return window, making it a total of 120 days.
5. If you would like to proceed with the return, scroll down and select click here to start the return process
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6. Enter your order number and the email address used to place your purchase.
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     • If you are returning a collar that was replaced, please use your ORIGINAL order number for your return. 
7. After this, select the collar(s) that you would like to return 
8. Select the reason for your return 
9. Select if you would like to cancel your membership plan
10. Then select how you would like to receive your refund.
    • At this time, we can only apply a refund to the form of payment provided at purchase. This means that if you used a credit card, a debit card, a gift card, etc., the refund will go back to that payment method.
11. Then you can submit the return. 
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    • After submitting the return, you will receive an email with your pre-paid return shipping label to send your collar back to us.

Please Note

• Your refund will be issued 7-10 business days after the collar(s) are received at our warehouse. You will receive an email update once the refund has been issued. 

• Purchases not from www.halocollar.com do not qualify for this policy, and any returns must be submitted to the authorized seller in accordance with the terms and conditions of such seller’s return policy.

• Upon receipt and inspection of your approved return, your purchase price will be refunded less a $25 shipping and handling fee as defined by the Return Situation per the terms outlined in our Return Policy.

• We are not responsible for returned goods sent without an RMA.

• If you have an unopened Halo Collar you'd like to return, please reference these steps.

• If, for any reason, your subscription plan is being cancelled, preventing your dashboard from loading up, please skip past the questions that ask about signing up for a subscription, and it should allow you to access your dashboard and see the steps listed above.

For information on our Return Policy, please visit This Link. We're also happy to help in our virtual Dog Park so don't hesitate to reach out if you have any questions.