- Log into your Halo Collar Account
- On the left-side of your dashboard, underneath Returns and Replacements, click "Return your Halo Collar(s)".
- Click the Checkbox confirming that you purchased your Collar from www.halocollar.com
- Note: If you purchased your collar from an authorized dealer please contact the original place of purchase for more information on how to return your collar.
- Select the collar(s) you wish to return by clicking the corresponding checkbox.
a.) Please note: If you are returning more than one collar, be sure to select all of the collars that you are planning on returning so that they are all processed for the return request.
- Select the Reason for Return Request from the drop-down menu
- Note: If you are willing to work with us in our virtual Dog Park for assistance, your window may be extended up to 90 days from purchase.
- If your request is approved, an RMA number, return shipping instructions, and a prepaid label will be provided to you by PAWS, LLC via email.
- We can only apply a refund to the form of payment supplied at purchase.
- Whether you used a credit card, a debit card, a gift card, etc., the refund will go back to that payment method. We cannot make any exceptions.
- Purchases not from www.halocollar.com do not qualify for this policy, and any returns must be submitted to the authorized seller in accordance with the terms and conditions of such seller’s return policy.
- Upon receipt and inspection of your approved return, your purchase price will be refunded less a $25 shipping and handling fee as defined by the Return Situation per the terms outlined in our Return Policy.
We are not responsible for returned goods sent without an RMA.
- If you have an unopened Halo Collar you'd like to return, please reference these steps.
- If for any reason your subscription plan being cancelled is preventing your dashboard from loading up, please skip past the questions that ask about signing up for a subscription and it should allow you to access your dashboard and see the steps listed above.