Topics covered in this article:
- Can I return my Halo Collar?
- Can I return a new and unopened box after purchase?
- Can I return a new but unused box after purchase?
- Can I return a used collar after purchase?
- What if I am missing parts and I want to return my Halo Collar purchase?
- How do I request a Return Merchandise Authorization (RMA)?
Thank you for purchasing the Halo Collar. We hope you are happy with your purchase. If you are not completely satisfied with your purchase for any reason during your first 30 days after you receive it, you may return it to us according to the terms outlined below.
All returns must have been purchased through www.halocollar.com and require a Return Merchandise Authorization (RMA) before return and returns must be postmarked within thirty (30) days of your receipt of the collar and in all circumstances not more than forty-five (45) days after shipment date from us.
Requesting RMA: Please contact us at support@halocollar.com to request an RMA. To expedite your request, please include at least two (2) clear pictures of your Halo Collar Unit - one of the front with the logo and one of the back that shows the Serial Number and QR code. Return shipping instructions, return address and a prepaid label will be provided by Halo Collar via email. Please allow 2-3 business days for the RMA to be issued. We are not responsible for returned goods sent without an RMA.
| RETURN SITUATION (within 30 days of purchase): | RETURN FEES (upon receipt by Halo Collar): |
| NEW, Unopened Box (shipping seal intact, in original packaging with all accessories and documentation) | For unused items with all tags and parts included in original condition, there will be a $25 fee per collar deducted from your return which includes return shipping to us. |
| NEW, Opened Box (unused, in original packaging with all accessories and documentation) | For unused items with all tags and parts included in original condition, there will be a $40 fee per collar deducted from your return which includes return shipping, and restocking fees. |
| USED, All Parts / Missing Parts | For used Halo Collars that are returned undamaged, there will be a $79 fee per collar deducted from your return which includes return shipping, and restocking fees. |
Missing parts are limited to: strap, contact tips, beacon, charging block and charging cord. If the Halo Collar unit itself has been damaged, please contact us directly to determine eligibility for return within 30 days of purchase. We are sorry but we do not accept returns after 30 days from receipt.
Halo Collar is sole determinant of whether or not a collar has been used or not.