Return Policy Details

If you are looking for the full Halo Return Policy, click here. 

Halo Collar Return Policy

To be eligible under this policy, the Halo Collar must have been purchased through www.halocollar.com, not have been damaged or broken, and require a Return Merchandise Authorization (RMA) before return. To initiate a return for refund, select “Return or Replace Your Collar” from the website footer at www.halocollar.com, and then select “Submit a Return for Refund.”  All requests for a return must be made within ninety (90) days of purchase of your original Halo Collar.  All returns must be postmarked within twenty-eight days (4 weeks) from receiving, via email, a prepaid mailing label and instructions to return your Halo Collar.  Failure to return your approved RMA within this timeframe will require you to contact Customer Service via the Dog Park at https://dogpark.halocollar.com, or your refund may not be processed.  Upon receipt of an approved RMA, your collar(s) will be evaluated by a Halo team member who will inspect your approved return to confirm it is neither damaged nor broken according to our Return Policy.  After your return request is confirmed to meet the terms of our Return Policy, your purchase price will be refunded less a $25 return fee and handling fee (plus tax). 

Please Note: Purchases made from other sellers other than www.halocollar.com do not qualify for this policy, and any such returns must be submitted to the authorized reseller in accordance with the terms and conditions of such reseller’s return policy.

If users would like to request a Return Merchandise Authorization (RMA) to return your Halo collar, reference this article.

REFUND RECEIVAL INFORMATION

We can only provide refunds for purchases from www.halocollar.com via the payment method that was used for the purchase. Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outside of the return policy for the product(s).

After receiving your approved return at our warehouse and inspecting the condition of your item, we will process your return. You will be credited for your purchase price less the return fee specified. Please allow at least 7-10 days from the receipt of your item for us to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please note: Once you have submitted a refund request and the refund has been processed, we are unable to refund the purchase to any other payment method.

EXCEPTIONS TO RETURN POLICY

The following items cannot be returned, refunded, or exchanged:

• Customer-damaged goods or altered goods
• Animal-damaged goods, for example, showing bite marks, dents, rips or tears that penetrate the outer casing
• Products showing excessive wear and tear
• For product defects or other warranty claims, please see the warranty section.
• Accessories such as Protective Cases, additional straps, beacons, etc.
• T-shirts, sweatshirts, hats, yard signs, and other promotional or marketing items sold or given away at www.halocollar.com
• Shipping fees paid at time of purchase are not refundable

Note:

If you return your Halo Collar, be sure to cancel your Subscription Plan so that you don't continue to get charged. To modify your Subscription, go to the My Account page after logging in at halocollar.com. You can also view this article that explains How to Cancel a Halo Collar Membership Plan.