Halo Care is a device replacement program that allows you to replace your eligible Halo Collar in the event that your collar is damaged, stolen, or lost - or for any other reason, such as wanting a new device or upgrading your older model to a newer model!

The redemption price for the Halo Care plan depends on your membership plan.

• • Bronze - $199
  • Silver - $174
  • Gold - $149

You can enroll your collar(s) in Halo Care on the My Account screen when you are logged in to halocollar.com.

Note: you can enroll in Halo Care at any time and redeem a reduced price replacement collar immediately. However, this subscription cannot be canceled for 60 days after enrollment.

• Halo Care is billed monthly at $9.99 per collar
  
  • Save an additional $25 on Halo Care or Halo Protection redemptions if you are a silver member.
  • Save an additional $50 on Halo Care or Halo Protection redemptions if you are a gold member.
• If you have multiple collars, you must enroll each one in Halo Care individually

See Complete Halo Care Terms & Conditions

Why Halo Care?

The Halo lifestyle is about living life unleashed--and out in the world, anything can happen!

This means you and your pup can get the most out of your Halo, with the confidence that you can easily get an affordable replacement if anything happens to your collar.

Am I protected if I don't choose Halo Care?

Yes! All Halo Pack members with an active plan are eligible for the Halo Protection, which requires no monthly/annual payment.

Halo Protection offers collar replacements for $449, or $399 for Halo Pack members who signed up for a Gold Plan when selecting a plan or have maintained a Gold Plan for 3 months or longer.

See Complete Halo Protection Terms & Conditions.

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!