Can I Cancel or Change My Order Before It Ships? Follow
To cancel your order:
- Visit our billing dashboard
- Enter the email address you used to place the order, as well as the last 4 digits of the credit card used to place the order.
- You will receive an email to access your order information and place a refund request with us.
- Once we have verified that your order has not shipped, we will process your refund within 7-10 business days.
Important Note: If you would like to cancel your order to receive a refund before it ships, you may do so until 6:30 pm ET on the same day that you placed your order. If you placed your order after 6:30 pm ET, you have until 6:30 pm ET on the following day to cancel for a refund.
If you have any further questions and would like to speak to our live support team to change or cancel your order, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!
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