1. How do I track my order / shipment / delivery?

You will receive a shipment confirmation once your order leaves our facilities. This email will include a delivery tracking number. Please note that if you ordered multiple collars, some orders may arrive in separate packages. You will receive an email for each package shipped to you.

2. Will I receive a shipping confirmation?

You will receive a shipping confirmation email when your purchase has left our facilities. The shipping confirmation email will include delivery tracking information.

3. When will my package ship?

Your Halo Collar's shipping time will be indicated when you choose a color for your order at halocollar.com/shophalo. Your shipping confirmation email will also give you an estimated shipping time. You will receive an email the day the collar ships. 

4. Is there a shipping & handling fee?

Shipping & handling is $19.99 for Halo Collar kits, or $9.99 if you are only ordering accessories.