1. How do I track my order / shipment / delivery?
You will receive a shipment confirmation once your order leaves our facilities. This email will include a delivery tracking number. Please note that if you ordered multiple collars, some orders may arrive in separate packages. You will receive an email for each package shipped to you.
2. Will I receive a shipping confirmation?
You will receive a shipping confirmation email when your purchase has left our facilities. The shipping confirmation email will include delivery tracking information.
3. When will my package ship?
Your Halo Collar will typically ship 1-2 weeks after your order is placed - however, it will often ship within a few days. You will receive an email the day the collar ships. If you didn't see which batch your order was in and you're eager to know when your collar will ship, you can reach out to us and we'll get back to you with your batch information as soon as possible. We appreciate your patience.
4. Is there a shipping fee?
Shipping is $14.99 for Halo Collar kits, or $9.99 if you are only ordering accessories.