How to Pause Your Halo Membership

If you don’t need to use your Halo Collar for a short period—such as during winter or a temporary change in routine—you can pause your Halo Membership instead of canceling it. Pausing saves money while keeping all your app settings, fences, and training data ready for when you return.

Note: If you attempt to add a collar while your membership is paused or canceled, the collar may not be successfully added until the membership is resumed or reactivated.

What Happens When You Pause Your Plan

When a membership is paused:

• Billing stops during the pause period.

• Fences, settings, and training progress remain saved.

• Everything restores automatically once you resume.

While paused, collar protection and connectivity are temporarily disabled:

• No tracking or GPS connection (SIM is suspended)

• No prevention feedback; the collar may show minimal LED/buzzing behavior until the battery dies

• Limited access to app features

Note: Pausing is only available for monthly Halo Memberships. Annual and bi-annual plans cannot be paused.

How to Pause Your Halo Membership

Pausing can only be done through your Halo online account — our team cannot pause a membership for you.

1. Go to the Halo Collar Website

2. Log in to your Halo Account

3. Select Pause or Cancel

4. Choose how long you’d like to pause (1–9 months)

5. Confirm your selection

When Does the Pause Begin?

• Your membership remains active until your next billing date.

• You’ll see a banner in My Account showing that the pause is scheduled.

During this waiting period:

• Your collar stays fully functional

• You can update the pause timeline or cancel your plan instead

After Your Plan is Paused

Once the pause officially begins:

• You’ll receive a Pause Confirmation Email

• Billing will temporarily stop

• All collar connectivity and GPS protection will be paused

How to Resume Your Plan

You can resume at any time:

1. Go to the Halo Collar Website

2. Log in to your Halo Account

3. Select Resume Now

What Happens When You Resume:

• App access and collar features return

• Your collar’s SIM becomes active again

• Billing restarts immediately

• You’ll receive a Resume Confirmation Email

If you take no action, your membership automatically resumes on the scheduled end date.

Important Notes & Special Cases

While pausing is designed to be simple and flexible, there are a few scenarios where the options or availability may look a little different. Here are the most common cases to be aware of and what you can expect in each situation:

Need Help?

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support, and we'll be happy to help!