- My GPS is frozen / stuck / not working at all
- How to adjust my collar's GPS signal level settings
- How to send Diagnostics and System Log files to the Halo Support Team
- How to test the static feedback feature
- How to test the collar's accuracy by hand
- How to send a System Log file to customer service
- My dog's location is not accurate in the app
- My dog receives Prevention Feedback while inside the house and/or fence boundary
Troubleshooting Halo Performance
These articles will help you identify the causes and solutions for issues that may arise.