Troubleshooting Halo Performance
These articles will help you identify the causes and solutions for issues that may arise.
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How to custom-configure my collar's indoor/outdoor GPS sensor
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How to test the collar's accuracy by hand
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How to send a System Log file to customer service
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Why is my GPS stuck?
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My dog's location is not accurate in the app
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My dog receives Prevention Feedback while inside the house and/or fence boundary
