My Dog Receives Prevention Feedback While Inside the House and/or Fence Boundary

Halo Collars only issue prevention feedback when specific conditions are met, such as GPS position, movement direction, and signal strength. When your dog comes indoors, the collar should switch to a Low GPS state, which pauses tracking and feedback.

However, stronger GPS signals can sometimes reach the collar indoors (near windows, doors, garages, or upper floors). When this happens, the collar may switch to Medium or High GPS, which can cause unintended feedback if the collar’s last known position is near the fence boundary.

Prevent Feedback While Troubleshooting

• Turn fences off while your dog is inside to prevent unwanted corrections
• Turn fences back ON before letting your dog outside

Check for Updates

• Ensure your collar firmware is up to date
• Ensure your Halo App is updated
• After updates, allow the collar to recalibrate outdoors

Verify GPS & Satellite Data

• Confirm satellite data is current:
  • Go to Settings → Collars → Advanced Settings → Satellite Position Data
• GPS should show:
  • Low indoors (ideal)
  • High outdoors (required for full functionality)

Adjust Fence Placement

• Ensure your fence is at least 15–20 feet (4.6–6.1 meters) from:
  • Your home
  • Roads or hazards
• A larger buffer zone:
  • Reduces indoor feedback
  • Gives your dog more room to respond to warnings

Use Beacons for Indoor Protection

• Set a Beacon to Ignore Fences mode
• While in range, the collar will:
  • Ignore fence feedback completely
• Best for:
  • Consistent indoor problem areas
  • Entry/exit zones

Check Collar Position on the Map

• If the collar appears near the fence while indoors:
  • Take it outside
  • Ensure it reaches High GPS
  • Lightly shake it to trigger updates
• Tip:
  • Open the Pet Card when bringing your dog inside
  • This helps update the collar’s last known position more accurately

Improve GPS Accuracy

• Allow time outdoors for recalibration
• Movement improves accuracy:
  • Walk your dog
  • Take the collar on a drive
• GPS accuracy improves with:
  • Time
  • Motion
  • Clear sky visibility

Adjust GPS Signal Sensitivity

• Fine-tune GPS thresholds to match your environment
• Best practices:
  • Set High GPS threshold so outdoor signals consistently exceed it
  • Set Low GPS threshold so indoor signals remain below it
  • Leave a buffer zone for Medium GPS
• Note:
  • Medium GPS = Return Whistle only (no prevention feedback)
• You can repeat this process as needed

Test the Collar

• Perform a hand test to verify accuracy
• Observe where feedback is triggered compared to fence boundaries

When to Contact Support

Reach out if:

• Issues persist after adjustments
• GPS behavior seems inconsistent
• You need help fine-tuning settings

Helpful to include:

• Screenshot or screen recording (with audio)
• Date/time of issue
• Notes about environment (windows, garage, upstairs, etc.)

If you need further assistance, our team is here to help—feel free to reach out through the Halo Dog Park or contact support directly.