How to Test the Collar's Accuracy by Hand

Perform a hand test to evaluate your Halo Collar’s GPS accuracy and confirm where Prevention Feedback is being applied.

Step 1: Prep Your Feedback Settings

Some feedback settings can be difficult to recognize during a hand test, so it’s best to temporarily adjust them.

• Write down your dog’s current feedback settings
• Change feedback to three distinct, loud sounds for easier identification

Note: For steps on adjusting feedback settings, please reference this article. 

Step 2: Prep Your App

• Open the Halo App and tap the My Map tab
• Select the Pet Card for the collar you want to test
• Confirm Bluetooth connection:
  • You should see “updating live via Bluetooth” under your dog’s name
  • For more information on the different types of connectivity, please reference this article. 
• Once outside:
  • Ensure Fences are ON
  • Confirm they are fully synchronized

Step 3: Prep Screen Recording (Optional)

This step is only needed if you plan to send results to Customer Support.

• Start a screen recording on your phone
• Follow the instructions in this article to record your screen while testing the collar

Step 4: Perform the Hand Test

Follow these guidelines carefully to ensure accurate results:

• Hold the collar upright (speaker facing up)
• Make sure the inside label is facing you
• Keep your phone at least 2 feet (0.6 meters) away from the collar
• While holding the buckle:
  • Gently shake the collar to simulate your dog’s movement
  • Walk toward and around fence boundaries

• This positioning helps avoid blocking the internal GPS antennas 

  

Important Notes:

• The collar must be in motion for accurate results
• Holding it still may cause inaccurate GPS readings
• Watch the My Map screen while testing to track movement in real time
• After testing, restore your dog’s original feedback settings

Step 5: Send Screen Recording

If you recorded your test, you can send it to Support for review:

1. Save your recording
2. Open the Halo App
3. Tap Settings
4. Tap Send App Diagnostics
5. Select Email from the “Share to” screen

• Additional options:
  • Upload via Google Drive, iCloud, or Dropbox
  • Share the link in your email
• Include:
  • A brief description of your experience
• Send to:
  • Reply to your existing support ticket, or
  • Email support@halocollar.com

Need Help?

If you have any questions or need assistance, you can connect with a live agent in the Halo Dog Park.