If the location of the Pet Pin on your My Map screen doesn't match your dog's location in real life:

1. Check your collar's battery level to make sure it isn't critically low or off. The location will only update on your My Map screen when your collar is turned on. 
2. Make sure your phone is connected to the Halo System via WiFi or cellular/LTE, or that the phone and collar paired via Bluetooth (must be within 100 feet [30.5 meters] of each other). If your phone has no service, then it cannot receive updates from the Halo Collar unless they are paired via Bluetooth. 
   • Note: Your dog's Pet Pin will update in real-time on the My Map screen when you have an active Wi-Fi, LTE, or Bluetooth connection.
3. Make sure your collar's GPS status is High.

Initialize your collar's GPS:

1. Take your collar outside, preferably to an area with an unobstructed view of the sky (not a lot of overhead tree cover or surrounding buildings, etc.)
2. Keep the collar outside until the GPS light starts to blink Blue, signaling an accurate GPS calibration. This process can take as little as a minute or two but may take longer in some scenarios.
   
   • We recommend that you walk around with the collar during this process, so you can see the Pet Pin adjust to your location on the My Map screen once the GPS is initialized (if the collar is idle, the Pet Pin will not move, so you can't verify GPS accuracy). That being said, the process will still work even if you simply let the collar sit outside for a few minutes. Make sure to slightly shake the collar while you are moving so its motion sensors can be triggered and send location updates back to your app.
3. Once the Blue GPS light starts to flash, your collar has once again begun to collect ephemeris data and is ready for use. Further time outdoors and continued movement will further improve GPS accuracy.

If you ever encounter any concerns about your GPS connection, please reach out to our Customer Support Team and we will be happy to assist.