Collar Not Connecting to Cellular LTE

The Halo Collar uses LTE to update your dog’s location on the map in real time when Bluetooth or Wi-Fi are not available. While LTE is important for live tracking, your collar will still keep your dog safely within their fence using GPS—even without an active connection.

Troubleshooting LTE Connection Issues

1. Check Firmware

• Ensure your collar firmware is up to date
• Updates improve connectivity and overall performance
• Follow your firmware update article for instructions

2. Test Wi-Fi to LTE Transition

• Take your dog outside and move out of Wi-Fi range
• You can also temporarily unplug your router to force the switch
• Once disconnected from Wi-Fi:
  • LTE signal strength should appear
  • The connected carrier should display in the Pet Card

3. Check LTE Status in Diagnostics

• Go to:
  Settings → Collars → Diagnostics → LTE module
• If you see an error message:
  • The LTE module may not be functioning properly
  • Contact Customer Support

4. Test on Another Device

• Try using the Halo App on a different phone or tablet
• This helps determine if the issue is:
  • Device-related
  • Or collar-related

Carrier Compatibility

• Halo 3:
  • Connects to the strongest available LTE carrier automatically
• Halo 2+ and older:
  • Limited to AT&T network only

Additional Checks

Coverage

• Ensure you are in an area with strong cellular coverage
• Poor signal areas may prevent LTE connection
• You can use the FCC Coverage Website to verify the coverage quality and signal strength.

Environment

• LTE signal can be affected by:
  • Buildings
  • Trees
  • Garages or enclosed spaces
• Test in an open outdoor area for best results

Still Not Working?

If LTE issues persist:

• System logs and diagnostics may be required
• Contact Customer Support for assistance gathering these files
• Our engineering team will review and help resolve the issue

Need Additional Help?

If you continue experiencing issues, please contact our support team. We’re here to help and ensure your Halo Collar is working properly.