The Halo Collar utilizes LTE coverage to update its location on the Map within the Halo App in real-time. To update the collar's location on the Map, it needs to be connected to LTE, WiFi, or Bluetooth. However, even without these connections, the collar will still function to keep your pup within the safe zone by using GPS data.

If your Halo Collar is not connecting to LTE, kindly attempt the following:

1. It's important to regularly check the firmware of your e-collar. This ensures that it is up-to-date and functioning optimally. You can find instructions on how to review and update the firmware in this article.
2. Ensure that your e-collar successfully transitions from Wi-Fi to LTE whenever you walk outside and leave the Wi-Fi range. This transition is essential to maintaining a seamless connection. Unplugging the router is preferred for this step. 
   • • Once the collar is disconnected from WiFi, LTE should display the signal strength and the connected carrier in the Pet Card.
3. Check the collar diagnostics in your Collar Settings and view the LTE module specifically. If you receive a message stating that the LTE module is not working properly, please contact our customer support team.

Test on an Alternate Device: If possible, try using the collar's LTE functionality on an alternate device, such as a tablet with cellular capabilities or a friend or family member's phone. This can help determine if the issue is specific to your current device or the collar.

Please Note: If you have a Halo 3, your collar can connect to any available cellular carrier and will automatically connect to the strongest LTE connection in your area. If you have a Halo 2+ or older, your collar will only be able to connect to an AT&T connection.

• Troubleshooting Logs and Diagnostics: If the troubleshooting steps mentioned earlier do not fix the issue, we may need to collect system log files from your device. Please contact our customer support team, and they will help you with the process of gathering the required logs and diagnostics. Our engineering team will then examine the information to offer additional assistance.

In addition, we'd like to share some additional resources about LTE coverage:

• Coverage Issues: Check if there is good cellular coverage in your area. You can use the FCC Coverage Website to verify the coverage quality and signal strength.
• Environmental Factors: Sometimes, obstructions like buildings, trees, or other physical barriers can affect LTE signal strength. Ensure you are in an open area or test the LTE connectivity in different locations.

If you need further assistance, our team is dedicated to resolving this matter for you. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support. We are here to help!