How to Take and Share a Screen Recording

If you’re experiencing issues in the app, capturing a screen recording can help our Customer Support team investigate more effectively.

What to Record

If you are experiencing GPS-related issues:

1. Open the Halo app
2. Navigate to the My Map tab

3. Ensure the Pet Card is visible 

   

While recording:

• Perform a hand-test at your fence line
• Follow the steps in the article: How to Test the Collar’s Accuracy by Hand
• Describe what you are seeing, hearing, or feeling during the test

Steps for iOS (iPhone)

Step 1: Enable Screen Recording (If Needed)

If you don’t see the screen recording option:

1. Go to Settings → Control Center
2. Tap the + next to Screen Recording

Step 2: Start Recording

1. Open the Control Center (swipe up or down depending on your device)

2. Press and hold the Screen Recording button (circle icon) 

   

3. Turn the Microphone ON (icon should appear red)
4. Select Photos if prompted (to save the recording)
5. Tap Start Recording

Step 3: Perform the Test

• Close the Control Center and open the Halo app
• Navigate to the correct screen and begin your test
• You may switch between apps (e.g., Camera) during recording to show real-world positioning

Step 4: Stop Recording

1. Re-open the Control Center
2. Tap the Screen Recording button to stop

• Your recording will be saved to your Photos app

Steps for Android

For Android 11 or Later

• Use your device’s built-in screen recorder
• Ensure Media Sounds and Microphone are enabled before recording

For Android 10 or Earlier

1. Download AZ Screen Recorder from the Google Play Store
2. Open the app and select Record using notification
3. Tap the camera icon to begin recording
4. Allow access to files and microphone

• Microphone access is important so you can describe what’s happening during the test

How to Share Your Recording

Option 1: Attach to Email

1. Locate the recording in your Photos app or saved files
2. Open your email and reply to your existing support thread
3. Click the Attach (paperclip) icon
4. Select and attach the video file
5. Send your email

Option 2: Share via Link (For Large Files)

If the file is too large to attach:

• Upload the recording to a file-sharing service such as:
  • iCloud link sharing  
  • Google Drive link sharing 
  • Dropbox link sharing 
• Generate a shareable link and include it in your email reply

Helpful Tips

• You can switch between apps while recording (e.g., Halo app → Camera)
• Showing your surroundings can help us better understand the issue
• Always keep the microphone enabled for additional context

Need More Help?

If you need assistance capturing or sending your recording, please contact our support team. We’re happy to help!