What To Do If A Collar Diagnostic Issue Is Reported?

The Collar Diagnostic feature in the Halo App allows you to check for potential issues with your Halo Collar.

How to Access Collar Diagnostics

1. Open the Halo App
2. Go to Settings > My Collars
3. Select the collar you wish to inspect
4. Tap Collar Diagnostic

The Halo Collar will also periodically run diagnostic checks automatically.

What Happens If an Issue Is Detected

• If your collar is within the one-year warranty period, a warranty replacement request will be automatically initiated
• You will receive an email to confirm your shipping address

If Your Collar Is Out of Warranty

• If your collar is outside the one-year warranty window, or if you have questions about your options, please contact our support team using the How to Contact Customer Support article

Additional Information

• For more details regarding coverage, please refer to our Warranty Policy Details

Need Help?

If you have any questions or need further assistance, please reach out to our live support team—we’re happy to help!