Why Am I Not Receiving App Notifications?

If you’re not receiving notifications from the Halo App, there are a few common settings that may be preventing them from coming through.

Check Device Settings

Do Not Disturb & Airplane Mode

• Make sure Do Not Disturb is turned off
• Make sure Airplane Mode is turned off

These settings can block all notifications from reaching your phone.

Check Notification Settings

• Ensure notifications are enabled for the Halo App

For help:

• iPhone users: Refer to the iPhone User Guide
• Android users: Refer to  Android Help

Check App Permissions

• Confirm the Halo App has permission to:
  • Send notifications
  • Run properly in the background

For help:

• iPhone users: Refer to the iPhone User Guide
• Android users: Refer to  Android Help

Check Battery Optimization (Android Only)

• Some Android devices limit background activity to save battery
• This can prevent notifications from being delivered
• Disable battery optimization for the Halo App
• Refer to your Android help resources for steps

Check App Version

• Make sure you are using the latest version of the Halo App
• Outdated versions may cause notification issues

For help:

• iPhone users: Refer to the iPhone User Guide
• Android users: Refer to  Android Help

Still Not Receiving Notifications?

If notifications are still not working after these steps, please reach out to our support team for further assistance.

The Halo Team is here to help—feel free to visit our virtual Dog Park if you have any questions!