Why Am I Not Receiving App Notifications? – Halo Collar Help Center

Environment

If you are experiencing a situation where your Halo Collar is not sending notifications to your phone, there are a few things to keep in mind!

Do Not Disturb and Airplane Mode: These settings will cause interference with your notifications and we recommend keeping them off while the Collar is in use.
Notification Settings: Notifications will need to be enabled to ensure that the Halo App can send updates to your phone.
- For iPhone users, please reference the iPhone User Guide
- For Android users, please reference Android Help
Battery optimization: On some Android devices, there is a battery optimization feature that limits the background activity of certain apps, including notifications.
- Please reference this article for more information
App permissions: The Halo app may need permission to send notifications.
- For iPhone users, please reference the iPhone User Guide
- For Android users, please reference Android Help
App version: Be sure to use the most up-to-date version of the Halo App as this can affect the notifications.
- For iPhone users, please reference iPhone User Guide
- For Android users, please reference Android Help

The Halo Team is here to help. Please visit us in our virtual Dog Park if you have any questions.