How to Charge the Halo Collar

It is important to fully charge the battery prior to the first use of your Halo Collar.

• A fully depleted battery takes about two hours to charge
• The collar will only charge within a temperature range of:
  • 32° to 104°F (0° to 40°C)

We recommend charging the collar near a window to ensure it has a clear view of the sky for proper updates.

We highly recommend using a USB-C ported block and a USB-C to USB-C cable. For more details on what charging block to use, please refer to this article.

Procedure:

Charging Using the Magnetic USB-C Method

1. Connect your USB-C cable to the magnetic adapter included in your Halo kit
   • Refer to the images below for guidance

   • Halo 4 & 5 Mag Adapter: 

     

   • Halo 3 Mag Adapter: 

     

2. Align the adapter with the charging port on the collar
3. Ensure the charging port is clean and free of debris or water
4. Allow the adapter to magnetically attach to the port
   • If connected correctly, the collar will begin charging
5. The status light will blink green while charging
6. The collar is fully charged when the light turns solid green
   • You may then remove the charging cable

Charging Older Models (Standard USB-C Method)

1. Plug the USB-A end of the cable into the Halo AC/DC charging block
2. Plug the charging block into a wall outlet
3. Access the USB-C port on the collar:
   • Lift the tab of the USB-C cover
   • Rotate it out of the way

   • Do not unscrew the charging port cover 

     

4. Insert the USB-C end of the cable into the collar
   • Orientation does not matter

5. The status light will blink green while charging 

   

6. The collar is fully charged when the light turns solid green
   • You may then remove the charging cable

Care & Maintenance

• The USB-C port is weatherproof, but should be kept clean
• Always replace the port cover after charging to prevent dirt build-up

To prevent corrosion:

• Ensure the USB-C port and surrounding area are fully dry before charging

Need Help?

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the How to Contact Customer Support article—we’ll be happy to help!