- Halo Collar
Keep your Halo Collar and USB charging cable safe and damage-free by following these important guidelines. We want to ensure your collar stays in perfect condition for your furry friend.
- Important: Avoid charging the collar when it's wet or in an environment where it could come into contact with water. It's essential to keep the device, charger, and cords away from any moisture during the charging process. Additionally, refrain from handling these components with wet hands while charging. This will help prevent any potential damage to the collar's charging port.
Remember, never insert any objects into the charging port as this can impair its functionality.
- If you notice any moisture in the USB charging port of your Halo Collar, please refrain from charging it. Charging the collar in the presence of liquid can result in damage to both the collar and the charging cable.
To prevent water from entering the USB port, make sure the USB cover flap is securely folded flat, ensuring it seals the port as effectively as possible. While it's important to note that this seal may not be completely water-tight, it significantly reduces the risk of water entering the hardware.
In the event that water does make its way into the port, it's crucial to dry it thoroughly before charging the collar.
- Gently shake or tap the collar, ensuring the USB flap is open and the port is facing downward. This will help remove any water from the port. Afterward, allow the excess moisture to evaporate naturally, which usually takes around 1-2 hours.
- We suggest using canned air to blow out anything inside of the charging port as well.
If any liquid other than fresh water enters the charging port, please rinse it with fresh water and ensure it is completely dry before proceeding with the charging process. Use a soft, dry cloth to thoroughly dry the collar and follow the steps mentioned above.
Here is another article that contains some helpful tips on How to Care for Halo Collar!
If you have any further questions for us, please don't hesitate on contacting our Customer Support team!