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How to Select and Install the Contact Tips Follow

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Halo Customer Support
  • Updated

Objective

  • Determine which contact tip size is right for your dog, and install the tips properly on your Halo Collar

Environment

  • Halo Collar

Background

 

WARNING:

  • Please make sure to remove the Halo Collar for at least 8 hours of every 24-hour period, or reposition the Halo Collar every 6-8 hours. This helps improve your dog's comfort, and avoid skin irritation from prolonged contact. 

  • The design of the Halo Collar is not intended for human use, or on any animal other than dogs. The Halo Collar was designed for optimal comfort and care on a dog's neck, and is not designed for use in any other context. 

  • For more information about proper use and care, please follow the instructions in the Halo App under "Pet Training"-->"Positioning Your Dog's Halo". You can also review the support article "How to fit the Halo Collar onto my dog"

 

Your Halo Collar comes installed with inactive, non-metallic contact tips.

nonmetallic_contact_points.png

For best results with your Halo Collar, we recommend that you install either the short or long contact tips to enable static-based feedback. The Halo Collar's static feedback serves two main purposes:

  1. During initial training, the contact tips will help to train your dog to respond to the warning-level Prevention Feedback, including sounds and vibrations. 
  2. Soon, your pet will respond to just the sound or vibration warning as the primary prevention. However, the energy level of your dog may be high enough that—even for a well-trained dog—they become distracted and ignore a warning. The static feedback will overcome such significant distractions and may save your dog's life. 

Procedure

Note: If you are replacing your collar's contact tips, and your collar has a Halo Pro Case, you will need to remove the Pro Case in order to replace the contact tips. 

    • To remove the Pro Case, simply undo the Velcro fasteners and carefully remove the case. There is no need to undo anything on the Halo Collar itself.
    • Once you follow the steps below to install the correct contact tips, replace the Pro Case on your collar and re-fasten the velcro to secure it. 

In deciding whether to use the short or long contact tips, consider the length of your dog's coat:

  • For dogs with thicker coats, use the long contact tips.
  • For dogs with shorter coats, use the short contact tips.

Next, follow these steps to install the contact tips of your choice:

  1. Select the correct contact tip length for your dog's coat type.
  2. Twist the contact tips into the screw holes in the collar (see the figure below).
  3. Tighten each of the contact tips by hand (do not use a tool), and DO NOT OVERTIGHTEN.
  4. Place the Halo Collar onto your dog, ensuring that the contact tips are touching the correct position on your dog's neck. 
SAFETY NOTE: Only use a leash with the Halo Collar after installing the non-metallic contact tips. Do NOT use a leash with the Halo Collar if either the short or long contact tips are installed.

metallic_contact_points.png

 

 

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