Halo Care is a device replacement program that allows you to replace your eligible Halo Collar in the event that your collar is damaged, stolen, or lost - or for any other reason, such as wanting a new device or upgrading your older model to a newer model!
The redemption price for the Halo Care plan depends on your subscription plan.
- Bronze - $199
- Silver - $174
- Gold - $149
You can enroll your collar(s) in Halo Care on the My Account screen when you are logged in to halocollar.com.
Note: Halo Collars are only eligible to be enrolled in Halo Care for the first 60 days after they are activated on your account. After 60 days have elapsed, you can no longer sign that collar up for Halo Care.
- Halo Care is billed monthly at $9.99 per collar
- There is a limit of one collar replacement per covered collar on your account in a given year, subject to the Terms and Conditions
- If you have multiple collars, you must enroll each one in Halo Care individually
See Complete Halo Care Terms & Conditions
Why Halo Care?
The Halo lifestyle is about living life unleashed--and out in the world, anything can happen!
This means you and your pup can get the most out of your Halo, with the confidence that you can easily get an affordable replacement if anything happens to your collar.
Am I protected if I don't choose Halo Care?
Yes! All Halo Pack members with an active subscription plan are eligible for the Halo Protection Plan, which requires no monthly payment.
The Halo Protection Plan offers collar replacements for $449, or $399 for Halo Pack members who signed up for a Gold Plan when selecting a Subscription Plan or have maintained a Gold Plan for 3 months or longer.
See Complete Halo Protection Plan Terms & Conditions.