Halo Care is a device replacement program that allows you to replace your eligible Halo Collar at a significant discount in the event that your collar is damaged, stolen, or lost - or for any other reason, such as wanting a new device.
You can enroll your collar(s) in Halo Care on the My Account screen when you are logged in to halocollar.com.
Note: Halo Collars are only eligible to be enrolled in Halo Care for the first 60 days after they are activated on your account. After 60 days have elapsed, you can no longer sign that collar up for Halo Care.
- Halo Care is billed monthly at $9.99 per collar
- There is a limit of one collar replacement per covered collar on your account in a given year, subject to the Terms and Conditions
- If you have multiple collars, you must enroll each one in Halo Care individually
Why Halo Care?
The Halo lifestyle is about living life unleashed--and out in the world, anything can happen!
If an incident arises that causes you to want to replace your Halo Collar, you can replace your collar with a cost of only $149, compared to $999 for new purchases outside of your Halo Collar’s 12-month warranty window.
This means you and your pup can get the most out of your Halo, with the confidence that you can easily get an affordable replacement if anything happens to your collar.