Menu

Articles in this section

How to Interpret the Collar Status on the Pet Card

This article applies to Halo App version 2.1.0 or newer on both iOS and Android devices.

The Pet Card in the Halo App provides real-time information about your dog’s location, safety status, connectivity, and GPS signal.

Below is an overview of the key sections of the Pet Card and what each status means.

Pet Status
Pet Location
Last Updated Time
GPS Status
Fence Feedback Status
Network Connection Status 
Bluetooth Connection Status

Pet Status

The Pet Status represents your dog's real-time location and safety status. Here are the options for your pet's status:

  • Your dog is inside a Halo Fence, and fences are turned ON (Feedback mode).

    safes_3x.png

     

  • Fences are OFF (Ignore mode), and the collar has sent a status update within the last 15 seconds.

    tracking_3x.png

     

  • The app shows an 'updating...' status for up to 10 seconds while it waits for status updates. If no data is received within that time, it will change to 'attempting to connect...'.

     

  • This status appears 15 seconds after the last status update from the collar is received.

     

  • Your phone has not yet received any information from your Halo collar.


     Your Halo's status hasn't been updated in over 5 hours - to learn more, see the article "Why is my collar disconnected or offline?".

    disconnected_3x.png

     

  • Your dog is outside of their Halo Fence while Fences are ON (i.e. Fence mode is set to 'Feedback'). NOTE: If you turn Fences ON while your dog is “Unsafe”, feedback will be paused until the next time your dog returns into a Halo Fence.

    unsafe_3x.png

     

  • Your dog is inside the Warning Area of their Fence and is moving away from the center of the fence, or your dog is inside the Keep Away Beacon range and is moving toward the Beacon.

    Warning.png

     

  • This is shown in case the collar is in Walk mode. For more information on the Walk Feature, check out This Article.

Pet Location

In order to know exactly where your dog is, you can check the Pet Card to see if they are currently in range of any of your Fences or Beacons.

  • This icon would mean that your pup is inside of your 'My Home' Fence, or just left it.

    My_Home.png

     

  • This would mean that your pup is within the 'Backyard' Beacon range, or just left it.

    Backyard.png

 

This makes it easy to quickly see where your dog is located.

Last Updated Time

updating_img_3x.png

  • Your dog's Halo Collar is always protecting them in real time. However, the Halo needs to 'send' location information to your app so that you can see what the collar is doing. 

     

  • Location data is sent to your app and will update every 1 second on all three connection types (Bluetooth, WiFi, or cellular). 

     

  • The connection type in use can help to conserve battery life while keeping you up-to-date.

     

  • The 'Last Updated Time' indicates how recently your Halo App received a status update from your Halo Collar.

GPS Status

The GPS indicator shows the strength of the collar’s GPS signal.

  • GPS signal strength is high. This will enable all fence feedback and free movement of the collar's GPS position on the map ,so long as the motion sensors are being triggered. 

    ic_GPS_high.png

     

  • GPS signal strength is medium. This status enables free movement by the collar's GPS position on the map but the collar will only issue a return whistle if it believes that it is over or near the fence boundary. 

    ic_GPS_medium.png

     

  • GPS signal strength is low. This status will pause the collar's movement on the app and will prevent any feedback from being issued.

    ic_GPS_low.png

     

  • GPS Initialization is required. Take the collar outside to an area with a clear view of the sky to initialize GPS.

    ic_GPS_cliabration_requred.png

     

  • There is no GPS data available (click here to learn more).

    ic_GPS_no_data.png

Fence Feedback Status

This section shows whether fence feedback is active.

  • All fence feedback is enabled because of high GPS signal strength.

    fence_active.png

     

  • Fence feedback is limited to whistle only until GPS signal improves

     

  • Fence feedback paused while in or near a building.

     

  • Fences are set to Ignore

    fences_off.png

     

  • Fence Feedback is disabled because GPS Initialization is required. Take the collar outside to an area with a clear view of the sky to initialize GPS.

    feedback_status.png

     

  • Your pet is inside the range of a Keep Away Beacon, and is moving towards the Beacon.beacon_feedback.png

     

  • Fence feedback is paused because your pet is inside the range of an Ignore Fence Beacon.

    feedback_paused.png

Network Connection Status

Your Halo App will report the network connection type that was most recently used by your Halo Collar:

 

  • This icon means your collar has been connected using Wi-Fi, and the number of blue lines indicates the strength of your signal.

    wi-fi_3x.png

     

  • This icon means your collar has been connected using a Cellular connection, and the number of blue bars indicates the strength of your signal.

    cellular_3x.png

     

  • This icon means that there is no Wi-Fi signal on the collar. This could mean that Wi-Fi has not been configured or is not available.

    wi-fi_off_3x.png

     

  • This icon means that there is no Cellular signal on the collar. This can indicate that the cellular connection is paused, or the data from the collar is 'outdated', or the collar is 'disconnected', or the data is 'unknown' because it was never received from the collar.

    cellular_off_3x.png

Bluetooth Connection Status

Your Halo App can use a Bluetooth connection to receive data from your Halo Collar instead of using an internet connection.

 

  • This icon means that your Halo is using a Bluetooth connection to send data to your Halo App.

    bluetooth_3x.png

     

  • This icon means that Bluetooth is disconnected.

    bluetooth_off_3x.png

 

  • This icon means that Bluetooth is currently disabled by your phone settings. 

    bluetooth_disabled_3x.png

 

  • This icon means that your Halo App is receiving information about your Halo from another smartphone that is connected to the collar via Bluetooth.

    bluetooth_device_3x.png

 

  • You can view that your Phone's Bluetooth is disabled under Find & Manage Pets.

 

Summary

The Pet Card in the Halo App gives you a complete overview of your dog’s status, including safety, location, GPS strength, fence feedback, and connectivity. By checking these indicators, you can quickly understand what your Halo Collar is doing and ensure your dog remains safe inside their Halo Fence.

If you need additional help, please contact Halo Customer Support.

Related articles

Comments

0 comments

Article is closed for comments.