Understanding Your Halo Warranty & Protection Plan

We've Got You Covered

Every Halo Collar comes with a 12-month limited warranty from the activation date, provided it was purchased from halocollar.com or an authorized reseller.

⚠️ Important: Damage caused by your dog or mishandling is not covered under warranty.

How Warranty Replacements Work

Proactive Replacements

• Halo may automatically detect an issue with your collar
• Our Quality Assurance Team will contact you via your Halo App
• You’ll receive a link via email to confirm your shipping address before the replacement is sent

Manual Requests

If you suspect a malfunction and haven’t been notified:

1. Go to the Halo Dog Park and contact our support team
2. Our team will troubleshoot the issue with you
3. If a replacement is needed, you’ll receive a shipping confirmation link to complete the process

Click here to troubleshoot and request a Warranty Replacement.

Need Coverage After 12 Months?

All Pack Memberships include the Halo Protection Plan, which allows you to:

• Purchase a replacement at a discounted price even after your warranty expires
• Receive additional savings if enrolled in Halo Care

Click here for more information about our Protection Plans.

Processing Time

• Warranty claims may take 7- 10 business days to process after submission

Click here to see our full warranty policy.

Need Help?

If you have further questions, please refer to the “How to Contact Customer Support” article to speak with our live support team—we’re happy to assist!