Why Can't I See My Beacon or Remote in the Halo App?

If your Halo beacon or Remote is not appearing in the Halo App, try the following steps:

Troubleshooting Steps

• Make sure the Beacon/Remote is turned on and in close proximity to your phone to establish a connection
• Ensure the Beacon/Remote is powered on before opening the settings in your Halo App, so it can be detected
• After powering on the Beacon/Remote, allow up to 40 seconds for it to appear in the app
• If the Beacon/Remote still does not appear:
  • Turn off, then back on
  • Toggle your device’s Bluetooth off and on to refresh the connection
• After completing these steps, attempt to reconnect the Beacon/Remote in the Halo App by following the in-app pairing instructions

Additional Help

If you need to add your Beacon or Remote to the Halo App, please reference the Add Halo Beacon to App article.