Why Can't I See My Beacon in the Halo App? Follow
If your Beacon is not appearing in the app, attempt the following steps:
- Make sure that the beacon is turned on and is in close proximity to your phone. This ensures that the signal between the beacon and your device can establish a connection.
- Ensure that the beacon is powered on before accessing the settings in your Halo app. This allows the app to detect and recognize the beacon's presence.
- After powering on the beacon, it may take up to 40 seconds for it to appear within the app. Please be patient during this short initialization period.
- If the beacon does not appear within the app, try turning off the beacon and then turning it back on. Additionally, toggle the Bluetooth functionality on your device by turning it off and then turning it back on. This can help refresh the connection between the beacon and your device.
- After performing the above steps, attempt to reconnect the beacon within the Halo app. Follow the instructions provided in the app to initiate the pairing process.
If you need to add your beacon to the Halo App, please reference this article: Add Halo Beacon to App
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