What type of Issue are you experiencing?
1. The pet pin moves as my dog moves, but is not shown anywhere near where the dog is: (Pet Card shows 'live via Bluetooth' or 'as of < 10 seconds ago')
- Please have the below information ready for your interaction with Customer service:
- Is the collar accurate when you're outdoors for a period of time but is an issue when your dog is inside?
- What firmware version is your collar currently on? (Does it show as up to date?)
- What is your collar's Serial number?
2. Pet pin is not moving or displaying:
- Does the Pet Pin not show, or does the Pet Card indicate 'as of > 30 seconds ago?' (if yes, then please visit the Connectivity room instead)