GPS Accuracy Room Instructions Follow
What type of Issue are you experiencing?
1. The pet pin moves as my dog moves, but is not shown anywhere near where the dog is: (Pet Card shows 'live via Bluetooth' or 'as of < 10 seconds ago')
- Please have the below information ready for your interaction with Customer service:
- Is the collar accurate when you're outdoors for a period of time but is an issue when your dog is inside?
- What firmware version is your collar currently on? (Does it show as up to date?)
- What is your collar's Serial number?
2. Pet pin is not moving or displaying:
- Does the Pet Pin not show, or does the Pet Card indicate 'as of > 30 seconds ago?' (if yes, then please visit the Connectivity room instead)
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