What to Do if ‘Collar Diagnostic’ Reports an Issue Follow
The 'Collar Diagnostic' feature allows you to use the Halo App to see if if there are any issues with your Halo Collar(s). To check your collar's diagnostics, go to Settings > My Collars, then select the collar you would like to check and click Collar Diagnostic.
If the app tells you it is an issue that you can resolve on your own, but you want in-person support to resolve your issue, you can contact our Customer Support Team for troubleshooting help. The best way to get live, face-to-face help is through our virtual Halo Dog Park, which can be accessed at dogpark.halocollar.com, or in the Halo App under Settings > Halo Dog Park.
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